On-Call Support Staff

On-Call Support Staff PositionMake a Difference, One Shift at a TimeThe On-Call Support Staff position at St. Francis Center is a unique opportunity to bring compassion and stability to people in our community. With flexible hours and a variety of shifts, this role is ideal for people with time, who are seeking supplemental income, and who have a learning mindset and a heart to give back.As an On-Call Support Staff, you'll have the chance to serve in different settings—supporting outreach efforts, welcoming guests at our Day Center, assisting residents in Permanent Supportive Housing, or helping at a Non-Congregate Shelter used for temporary housing. Each shift offers meaningful connections, whether you're greeting someone picking up their mail, offering safety and calm to a guest in crisis, or supporting individuals as they transition into stable housing.At SFC, no two days are alike—and every day is an opportunity to be part of a community rooted in dignity, hope, and transformation.St. Francis Center (SFC), a ministry of the Episcopal Diocese of Colorado, was established in June 1983. SFC is a refuge for adults who are homeless in the metro Denver area. Our programs and services focus on daytime shelter, social services, health and wellness, housing, employment, and outreach. At the SFC Day Center, "guests" have the opportunity to work with a variety of specialists, depending on their individual needs, which is often the first step toward transformation and ultimately self-sufficiency. At our permanent supportive housing sites, we focus on helping residents remain stable in their housing by providing trauma-informed case management and connecting them to resources in the wider community.Position OverviewThis On-Call position is intended to provide support for multiple departments at SFC, as outlined below, with opportunities to fill daytime, evening, swing, and weekend shifts. This position has the potential to fill on-call roles in these departments: Housing, Non-Congregate Shelter, Street Outreach, and Day Center Core Services.HousingOn-call shifts for the housing department are typically designed to provide front desk coverage. The work site can vary among any of our permanent supportive housing sites. Duties include providing a courteous, physical presence at the front desk, following the specific rules of each site, managing visitors, answering the phone, documenting events and interactions, supporting residents and staff during emergencies, and generally promoting a safe and welcoming environment.Non-Congregate ShelterAs a Shelter Associate On-Call staff member, you will support a 24/7 facility that operates three shifts: 7:00 AM – 3:00 PM, 3:00 PM – 11:00 PM, and 11:00 PM – 7:00 AM. On-call staff are responsible for essential front desk and facility support, including answering phones and assisting callers, greeting and directing vendors to appropriate spaces, maintaining accurate sign-in/out logs for vendors and community members, receiving breakfast, lunch, or dinner deliveries and ensuring food items are placed in the appropriate guest dining areas, and providing resources and basic support to non-housed community members who arrive at the shelter.Street OutreachAs an Outreach on-call worker, this position is winter-weather dependent (seasonal), evening only (5-9/10pm) and supports the full Outreach Team in covering Cold Weather Outreach shifts during activated weather events. This position will require a comfort-level being outside in winter weather conditions and will involve traveling across Denver to provide warm-weather survival gear and/or rides to emergency cold weather shelters to interested individuals experiencing unsheltered homelessness.Day Center Core ServicesAs a Core Services on-call staff member, this position supports the Day Center, which provides emergency day shelter and services to persons experiencing homelessness. Core Services staff work as a team with other staff and volunteers in order to implement the day center's mission of providing a safe, peaceful, clean, and respectful environment where guests can meet their basic needs and access supportive services to work towards housing.Job ExpectationsOther duties may be assigned:Maintain high standards of safety, guest care, and a respectful environment, upholding policies/standards in each working environmentMaintain professional conduct and boundariesMaintain a high standard of communication inside the workplace and regarding your assigned shiftsAdhere to documentation standardsProvide relevant information/referrals, direct services, and respectful customer serviceRespond to crisis situations, utilizing de-escalation and trauma-informed care best practicesPerforms additional responsibilities as assigned by specific departmentsRequirements/Qualifications:At minimum, an Associate's degree or actively in post-secondary education, and/or 1-2 years of experience working with vulnerable populationsAbility to work with people and offer respectful customer service.Ability to work with people who may be experiencing difficult life trauma and might be showing signs of that trauma in their actions and communication.Ability to de-escalate people in crisis.Ability to listen to community members' needs.Ability to be flexibleStrong professional boundaries.Willingness to participate in SFC trainings to complement services in a trauma-informed manner.Basic computer skills necessary, and familiarity with Microsoft Office programs a plus.Compensation and Benefits:$21-$23/hourThis is a non-exempt position and is not eligible for benefits.How To ApplyQualified persons may apply by providing a résumé and three professional references to St. Francis Center. Invitations for interviews will be extended upon review of qualified candidates until the position is filled.St. Francis Center is an Equal Opportunity employer:St. Francis Center (SFC) strives to create a more just, diverse, equitable, and inclusive society for our community members who experience homelessness and turn to us for refuge. This begins with how we serve our guests and residents, as well as how staff, volunteers, and board members treat each other. SFC acknowledges that, as a community, we can always do better by learning from the past and by celebrating and including all voices. SFC commits to learning and growing as we consistently strive for a more equitable and inclusive society.