27-44 Admissions Processing Coordinator (Management Technician) Graduate School

Admissions Processing Coordinator

Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania Graduate School invites applicants for the position of Admissions Processing Coordinator. The shift for the position is Monday to Friday, 8:00 a.m. 4:30 p.m.

West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.

Reporting to the Associate Director of Graduate School Admissions and Outreach, the selected candidate will work on processing graduate school application documents and correspondence, scanning applicant credentials into the document imaging system and verifying data by utilizing queries in the admissions CRM.

The ideal candidate will demonstrate excellent customer service skills; strong organizational skills; the ability to manage multiple priorities in a fast-paced and high-volume environment; technology proficiency; and the ability to effectively communicate in writing and verbally and interact dynamically with a variety of constituents.

Responsibilities include:

• Serve as first point of contact for phone calls and in person walk-ins from applicants and prospective students, referring them to staff as appropriate; assist with phone calls as needed by providing courteous telephone service to all customers; document details of all calls and interactions
• Participate in Graduate School events including commencement preparations and ceremonies, open houses and information sessions and new student orientations
• Receive and process incoming transcripts, test scores, letters of recommendation and other application materials
• Verify completeness and accuracy of submitted materials by identifying and resolving discrepancies (mismatched names, missing pages, fraudulent scans, unofficial vs. official documents, etc.)
• Match and attach materials to the correct applicant record in Slate and ensure the applicant checklist is accurate
• Triage the Graduate Admissions email inbox to appropriate staff members
• Investigate and resolve complex applicant issues by cross-referencing multiple systems and sources (e.g., Banner, OnBase, Slate, score report portals, email correspondence) to locate missing transcripts or other materials
• Maintain up-to-date processing documentation and standard operating procedures for Slate workflows
• Coordinate with external credential services (e.g., WES, ECE) for access and applicant materials as needed
• Maintain strict confidentiality of student records in compliance with FERPA and institutional data policies
• Perform other duties as assigned

Minimum Qualifications

• Three years of advanced clerical or para-professional work which included collection, recording, compilation, and presentation of office management or program related information

OR

• Any equivalent combination of experience and training. An associate's degree may be substituted for two years of required experience.
• Demonstrated proficiency in Microsoft Office including Outlook, Word, and Excel

Required Knowledge, Skills & Abilities:

• Knowledge of the basic principles and practices and the respective standards of measurement applied within a management discipline.
• Knowledge of modern office practices and equipment.
• Knowledge of basic PC hardware and standard software.
• Ability to use a PC to collect, compile, and assemble data and reports for use in the conduct of studies.
• Ability to analyze varied data by applying the information against interpretive standards in the formulation of recommended action.
• Ability to perform detailed work involving written information by preparing reports of finding according to the appropriate standards of content, clarity, grammar, and format.
• Ability to identify problems and recognize appropriate solutions as a result of the analysis of data.
• Ability to communicate effectively with employees, programs officials, job applicants and the public by relating the purpose of the contact and collecting all the necessary information required for the analysis.
• Ability to apply and adapt established procedures to the preparation and formulation of study findings.
• Ability to learn the basic principles and practices of public administration.
• Ability to read, write, and communicate orally in English.
• Ability to develop and maintain effective working relationships with associates in the performance of work.

Preferred Qualifications

• Customer service experience
• Experience using enterprise resource planning platforms such as Slate, OnBase and Banner

Special Instructions

Salary and benefits are dictated by the American Federation of State, County and Municipal Employees (AFSCME) collective bargaining agreement.

Candidates should apply online at

To be considered for the position, upload the following required documentation to the application:

• Resume
• List of three references with contact information

Incomplete applications will not be considered. Review of applications will begin immediately.

Compliant with applicable collective bargaining agreement, this advertisement may be closed without notice upon receipt of a sufficient pool of qualified candidates.

Due to the nature of the position, employment visa sponsorship is not available.

Applicants must successfully complete the interview process to be considered as a finalist.

All offers of employment are subject to and contingent upon satisfactory completion of all pre-employment background checks.

Developing and sustaining a diverse faculty and staff advances West Chester University's educational mission. West Chester University is an Affirmative Action Equal Opportunity Employer.

Email View email address on click.appcast.io for questions regarding the application process.

Benefits

WCU proudly offers comprehensive employee benefits including health, vision, and dental insurance, generous retirement plans, many wellness programs, a tuition waiver for self and family members, and training, development and advancement opportunities.

• On the first working day, new employees are eligible to enroll in medical benefit plans and can choose between two PPO plans or an HMO plan.
• Supplemental dental, vision, hearing and prescription coverage is also offered to employees.
• The Get Healthy Wellness program rewards participants with reduced health care premiums and provides tools and resources to maintain good health.
• Flexible spending accounts allow employees to withhold income from their paychecks before taxes for reimbursement of approved medical and dependent care expenses.
• A University mission to support employee personal and professional growth.
• PASSHE tuition waiver lowers the cost of college expenses.
• Leave and time-off benefits include generous paid vacation, paid sick time, military leave and paid time off for most major holidays.
• Choice of two group retirement plans with generous employer contributions.
• Voluntary retirement plans offer two additional options to save and invest money for retirement and are available to all employees upon their date of hire.
• Group life insurance is provided at no cost to all permanent employees.
• Voluntary long-term disability insurance (LTD) and voluntary group life and personal accident insurance (VGLIP/AD&D) are available to employees.
• State Employee Assistance Program (SEAP) provides a wide range of free services including counseling, legal, and financial services.

The employee group for this position is American Federation of State, County, and Municipal Employees (AFSCME). For additional benefit details please see the PASSHE EMPLOYEE BENEFITS PAGE. The information is provided for general purposes only. Legal Plan Documents will govern any discrepancies that may arise. Benefits, benefit levels, and eligibility rules are subject to change. The benefits described are available to most employees; however, certain eligibility requirements must be met.