Front Desk Agent - Hotel Weyanoke

Front Desk Agent

At Hotel Weyanoke, the front desk isn't just a workstation it's where first impressions are made, stories begin, and lasting memories are created. We're looking for a Front Desk Agent who loves people, thrives on service, and understands that hospitality is more than a job it's a calling.

As the face of our historic hotel, you'll deliver on our promise: "From Our Family to Yours, We Deliver Exceptional Experiences Every Step of the Way."

Compensation: $13.00/hr

What You'll Be Doing:

• Greet, check in, and check out guests with warmth and professionalism
• Create a positive first impression through polished appearance and genuine hospitality
• Manage reservations, room assignments, billing, and payments
• Answer phones and assist guests with hotel services, amenities, and local recommendations
• Maintain accurate room status by coordinating with housekeeping and maintenance
• Handle guest concerns with empathy, professionalism, and follow-through
• Balance cash drawers, complete shift reports, and maintain daily logs
• Sell rooms to walk-in guests and promote available rates and packages
• Receive and distribute guest mail, packages, and messages
• Maintain a clean, organized, and welcoming front desk area
• Uphold ECHO Teamwork values and Lean Management principles
• Lead by example with confidence, energy, and a positive attitude
• Support food & beverage and hospitality teams as needed

What We're Looking For:

• High School Diploma required
• 12 years of hotel front desk experience preferred
• Strong computer skills (Microsoft Word, Excel, Google Applications)
• Experience with hotel systems such as RoomKey is a plus
• Excellent communication, organization, and attention to detail
• Ability to work independently and as part of a team
• Calm, professional problem-solver who enjoys a fast-paced environment
• Must be friendly (seriously nice matters here )
• Ability to stand for long periods and lift up to 40 lbs
• Flexible availability, including mornings, evenings, weekends, and holidays

Why Hotel Weyanoke?

• Work in a beautiful, historic property with a strong team culture
• Be part of the Taylor Hospitality family
• A supportive, team-oriented environment where attitude matters
• Opportunity to grow within hospitality and customer service

Additional Information: Kindly, be aware that the job description provided is not an exhaustive account of the activities, duties, or responsibilities entailed for this role. Standard Operating Procedures, Training Checklists, and Departmental Handbooks will be provided to ensure the Team Member is trained in all duties and responsibilities of the position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Up to Par Management and Taylor Hospitality are Equal Employment Opportunity companies, we are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, citizenship, marital status, or disability.

About the Company: Up to Par Management | Taylor Hospitality Vision is to be an Exceptional Hospitality and Golf Management Company built by Exceptional Team Members who are Delivering on our Purpose to Positively Impact Others.