Service Associate

Day-to-Day Overview: A client in the Cincinnati market is seeking a full-time Service Associate to join a fast-paced, supportive environment where both employees and customers come first. This role is 100% inbound-there is absolutely no cold calling required. All interactions are with existing or prospective clients who are reaching out directly, allowing you to focus on delivering great service rather than sourcing leads. The company provides comprehensive, paid training (10-12 weeks) that includes hands-on coaching, licensing preparation, and ongoing development. They fully cover the cost of obtaining your Life & Health Insurance license, including all study materials and exam fees-no out-of-pocket expense required. Key Responsibilities: Handle high-volume, inbound customer service and sales calls supporting a nationally recognized brand Identify customer needs and recommend appropriate products through cross-selling and up-selling Deliver strong customer experiences while meeting or exceeding contact center performance metrics Participate in structured training and ongoing development opportunities Additional Details: No cold calling - all calls are inbound Compensation is salary-based with opportunities for commission or spot awards Clear path for growth and skill development within a stable, supportive environment We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Required Skills & Experience Must Haves: Strong Written and Verbal communication skills Desire to pursue a career in sales Must be able to pass a Life and Health Insurance License within 45 days of being hired Nice to Have Skills & Experience Plusses: Prior Sales Experience Insurance or banking experience Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.