NOC Shift Lead: Systems & Infra Monitoring

Are you looking for a new opportunity? Join a leading global IT solutions provider trusted by some of the world’s most recognized and innovative organizations. The business has expanded across the globe with a team of thousands of IT professionals. Focused on helping clients improve decision-making, drive operational efficiency, and gain a competitive edge, the organization combines world-class talent, clear vision, and innovative technology to deliver impactful solutions. With creativity at its core, dedicated software and service innovation teams develop best-in-class tools and technologies that create real value for clients worldwide. Take the next step in your career and apply today! Responsibilities: Monitoring & Alert Triage (Primary Focus) Monitor approved platforms for real-time alerts across facilities, infrastructure, and security domains Act as the first layer of defense, rapidly detecting and validating alerts Distinguish true incidents from noise, duplicate, or flapping alerts Acknowledge alerts within defined response targets and establish ownership Facility & Critical Infrastructure Alerts Respond to and triage facility-related alerts, including but not limited to: High temperature and high humidity conditions Power failures, power quality fluctuations, and UPS/PDU alarms Cooling system alerts (CRAC/CRAH, environmental sensors) Water leak detection or environmental deviations Assess operational impact and escalate to Facilities, Electrical, or Mechanical teams as required. Infrastructure & Security Event Monitoring Monitor and triage alerts related to: Server performance degradation or system failures Network connectivity issues or transport failures Intrusion Detection Systems (IDS) and Access Control anomalies Forced-door, badge, or other security-related alerts impacting operations Perform initial investigation and ensure incidents are routed to the appropriate resolver groups with sufficient context. Incident Management & Escalation Log incidents in the ITSM system within defined time targets Categorize and prioritize incidents based on impact and urgency Follow approved SOPs and runbooks for initial validation and remediation Escalate incidents according to defined thresholds and priority rules Support Major Incident response by executing assigned roles under Shift Lead direction Communication & Documentation Serve as a primary point of contact for site-level alerts and incidents during assigned shifts Maintain clear, concise, and accurate ticket updates throughout the incident lifecycle Prepare incident documentation including timelines, actions taken, and resolution details Participate in shift handovers to ensure continuity across teams Operational Hygiene & Continuous Improvement Participate in ticket quality reviews and housekeeping routines Identify recurring alerts, noisy signals, and procedural gaps Contribute to SOP and runbook updates based on operational experience Support trend analysis, problem management inputs, and improvement initiatives Requirements: 2–3 years of experience in a command center, NOC, SOC, service desk, or similar 24×7 operations environment Demonstrated ability to triage multiple concurrent alerts and prioritize based on operational risk Basic understanding of: Data center facilities concepts (power, cooling, environmental monitoring) IP networking fundamentals and server infrastructure Salary: $100 per day #J-18808-Ljbffr Hamilton Barnes