Audio Visual Events Program Manager (Job ID: 1231)

Job Description

Job Description

The Audio Visual Events Program Manager is responsible for the operational planning, coordination, and program management of live events within the Audio Visual team. This role serves as the central point of contact for customers, vendors, and internal teams, driving seamless event delivery through structured planning, show calling, and a relentless focus on customer satisfaction. While technical knowledge of AV systems is expected, this role is primarily focused on routing work, managing relationships, and elevating the overall quality of live event production.
\tKey Responsibilities
\tProgram Management & Planning
\tSupport and scale the Audio Visual Events Program through consistent process improvement and operational rigor.
\tPlan and guide cross-functional teams on best approach to events.
\tCreate run of show documents and drive pre-production planning.
\tFacilitate scheduling for event operations team members.
\tProvide Operational Excellence technical leadership, identify root causes, and implement permanent solutions.
\tCustomer & Vendor Management
\tCollaborate with employees, contractors, and vendors to deliver seamless in-person, virtual, and hybrid live events.
\tManage vendor relationships, rentals, and stage crews.
\tRoute work across technical teams to ensure timely and quality delivery.
\tDrive customer satisfaction throughout the event lifecycle.
\tLive Event Production
\tServe as show caller for live events, managing real-time production execution.
\tFacilitate and monitor key A/V meetings and events, including live streams.
\tPerform post-production AV activities including editing for distribution, cataloging, and archiving.
\tTechnical Oversight
\tMaintain working knowledge of streaming platforms, live event systems, and meeting systems.
\tUnderstand cable infrastructure, equipment, and rack systems to effectively coordinate technical teams and troubleshoot escalations.
\tCandidate must be onsite 5 days per week in Newark (100% of the time), starting with week 1.