Hallmark Field Territory Supervisor (part-time) Milford, MA

Hallmark Field Territory Supervisor (part-time) Milford, MA

The Territory Supervisor (TS) is a part-time position responsible for supervising a group of Retail Merchandisers within a specific geography. Retail Merchandisers maintain card departments and outposts for both every day and seasonal products. In addition, they participate in installation activities which include building Hallmark fixtures, moving card departments, installing new stores, store relocations, and card department remodels.

Your starting hourly pay rate will be $18.00 to $21.00 depending on your skills and experience. We provide paid training, delivered through live, hands-on instruction as well as virtual classroom training. Hallmark part time employees are offered voluntary benefits that include medical, dental, vision etc. Eligible Employees receive annual pay increases. This is a Part-Time position with a variable schedule during the work week. Average weekly hours for this position are between 26-30 hours per week. Full availability the week before and after major holidays, which may include weekends. Availability to lead and or support season changeovers, extended services, installations, and inventories.

Your role and responsibilities will include performing supervisory overview and assistance with service work in the Hallmark department of various retail stores such as grocery stores, drug stores, department stores, and mass retailers. The Territory Supervisor position consists of two major components:

• Supervise and Manage Service:
  • Supervise a team of 5-10 Retail Merchandisers, ensuring well maintained departments and timely execution of everyday and seasonal programs.
  • Document and manage performance with manager feedback and input.
  • Handle retailer concerns, retail execution issues and retail merchandiser performance issues by working with store management, retail merchandisers and/or your manager.
• Lead Department Remodels and Resets:
  • Prepare, direct and follow-up on minor installation which involve resetting product, building fixtures and merchandising product.
  • Lead or participate in major installations when business exceptions require additional support.
  • Major installations could involve moving the card department, building fixtures and merchandising product.

In this role you must be able to motivate both in-person and remote teams, follow through on commitments, and lead by example in applying Hallmark's best practices. You should excel at managing and leading others through change, delegate tasks when needed, and demonstrate strong problem-solving skills. Being organized, managing time efficiently, and handling administrative duties are also key responsibilities, as well as building and maintaining strong customer relationships.

This is a physically demanding job that requires a high level of energy and a sense of urgency. You will be working on the selling floor as well as in back stockrooms. You must be able to consistently push, pull, lift, and carry cartons, merchandise and display fixtures up to 30 pounds throughout the workday and up to 50 pounds on occasion. You will also be required to kneel, squat, walk, and stand throughout your workday, and you may be required to climb stairs and step ladders.

Basic qualifications include: at least 18 years of age, able to read, understand and communicate in English, able to operate a digital hand-held device to open and read documents and interpret information, you have access to a Wi-Fi network and the internet, you have access to consistent transportation to travel to and between assigned stores as scheduled, flexibility to work a changing work schedule that may include an occasional evening or weekend, required to work the week before and the week after major holidays, part-time employees with a work schedule less than 30 hours have access to a variety of voluntary benefits through Voluntary Benefits, including dental, vision, critical illness, accident insurance, hospital indemnity and minimum essential coverage (preventive care).