Customer Service & Logistics Support Representative

Customer Service & Logistics Support Representative

Are you a supply chain-savvy problem solver who takes pride in accuracy, responsiveness, and delivering exceptional service? As a Customer Service & Logistics Support Representative, you'll play a key role in supporting both internal teams and external customers throughout the full order process.

This role is ideal for someone who thrives in a fast-paced environment, pays close attention to the details, and approaches every challenge with a solutions-first mindset. You'll ensure orders flow smoothly, troubleshoot issues before they impact the customer, and build strong relationships that support our long-term business success.

Please note: This role is primarily office-based. After 90 days, you'll have the opportunity to work from home up to 1-2 days per week.

Why join us?

Make a real difference Support vital order management, delivery performance and product accuracy across our customer base.

Be the bridge Collaborate with our sales, operations and supply chain teams to ensure a smooth customer journey from order to invoice.

Sharpen your expertise Gain hands-on experience with SAP, expand your product knowledge and learn the intricacies of our growing business.

Grow your career Be part of a team that values cross-training, continuous improvement and internal mobility.

What you'll do:

• Manage customer orders via phone, email and fax using Microsoft products & SAP.
• Maintain and invoice orders post-shipment, process pricing changes and update customer master data.
• Respond to customer inquiries, troubleshoot delivery or product concerns, and provide timely resolutions.
• Partner with internal departments (sales, operations, transportation) to deliver exceptional service and order accuracy.
• Support month-end close and related reporting or administrative tasks in collaboration with shared services.
• Participate in cross-training and continuous improvement of department systems and processes.
• Assist with training and onboarding of new team members as needed.
• Maintain professionalism in a fast-paced office environment with occasional extended hours or weekend work.

Qualifications:

What you'll bring:

3-5 years of customer service experience (order management or related field preferred).

Associate degree or higher preferred (or equivalent experience).

Familiarity with SAP is a big plus.

High attention to detail.

Understanding of supply chain or logistics operations is beneficial.

Strong Microsoft Office skills (Excel, Outlook, Word, PowerPoint).

Excellent communication, adaptability and problem-solving abilities.

Industry experience in mining, refineries, agriculture, or bulk liquid shipments is a plus.

Additional information:

Why join Tessenderlo Kerley:

• Work/life balance
• Fun and rewarding environment
• Learning, development and teamwork
• Community involvement/outreach
• Challenging and meaningful work

Benefits & rewards:

• Medical-dental-vision-prescription (low employee premiums!)
• 401(k) plan with dollar-for-dollar matching up to the first 5% of employee contribution
• 401(k) company retirement contribution at year-end, equal to 4% of annual base salary
• Short-term incentive awards based on measured performance criteria
• Life insurance (2x annual base salary)
• Paid vacation and sick time, and 10 paid holidays per year
• Tuition reimbursement: up to $5,000 per calendar year (non-taxable)
• Adoption assistance: up to $7,500 in reimbursement assistance
• Paid maternity and parental time off
• Business travel life & accident insurance
• Flexible spending account
• Telemedicine program for you and your dependents
• Long-term disability insurance
• Company referral program