Reservation Specialist

Reservation Specialist Barkaritaville Pet Resort – San Antonio, TX Full-Time | On-Site | Monday–Friday | 9:00 AM–6:00 PM Starting Pay: $16.00/hour + Tips and Monthly Performance Bonus Love pets, love people, and enjoy helping customers make decisions? Barkaritaville Pet Resort is looking for an energetic, confident, and personable Reservation Specialist to join our San Antonio team. This is more than a position answering phones and booking reservations. It is a customer experience and sales role where you will often be the first person a pet parent speaks with when deciding who they can trust to care for an important member of their family. Your role is to listen, ask thoughtful questions, build trust, and confidently help pet parents choose the services that best meet their pet's needs. You'll also assist our existing loyal clients with reservations, questions, and service recommendations while creating the kind of experience that makes them feel confident about choosing Barkaritaville. If you're a strong communicator who enjoys connecting with people, takes pride in getting the details right, and is motivated by achieving goals, we'd love to meet you. What You'll Do Answer inbound calls from current and prospective clients Return voicemails and respond to emails and online reservation requests Build rapport with pet parents and learn about their pet's individual needs Use our proven communication and sales process to explain our services and their value Recommend appropriate boarding, daycare, grooming, and additional pet care services Process reservations accurately from start to finish Help new clients feel comfortable and confident about leaving their pets in our care Handle client questions and concerns with patience, empathy, and professionalism Follow up with prospective clients when appropriate Accurately document conversations, pet information, and reservation details Navigate reservation software while communicating with clients Follow established systems and procedures to provide a consistent client experience Work toward individual and team performance goals Participate in ongoing training and coaching designed to help you succeed What Success Looks Like Build genuine relationships with pet parents Turn inquiries into reservations by creating trust and clearly communicating value Recommend services based on the individual needs of the pet Follow up consistently with prospective clients Maintain accurate client and reservation information Follow established communication and safety procedures Meet individual and team performance goals Apply coaching and feedback to continually improve Deliver a professional, welcoming experience during every interaction We believe great performance should be recognized, which is why this position includes the opportunity to earn a monthly performance bonus. What We're Looking For This position is a great fit for someone who: Is warm, outgoing, and comfortable talking with people throughout the day Communicates clearly, confidently, and professionally Enjoys helping customers make informed decisions Is comfortable recommending and selling services that genuinely benefit the pet Has strong attention to detail and takes accuracy seriously Can communicate with a client while navigating software and documenting information Is comfortable learning new technology and systems Can stay organized while managing multiple priorities Works well in a busy, fast-paced environment Has a positive, solutions-focused attitude Is dependable and takes ownership of responsibilities Is receptive to feedback, training, and coaching Enjoys setting goals and being recognized and rewarded for strong performance Preferred Experience Previous experience in one or more of the following is preferred: Customer service Sales Hospitality Call center or phone-based customer service Reservations or appointment scheduling Pet care industry experience is not required. We are willing to train the right person who brings exceptional communication skills, professionalism, attention to detail, and a willingness to learn. Compensation & Benefits Starting Pay: $16.00 per hour Reservation Specialists are also eligible for a monthly performance bonus with the potential to add more than $3 per hour in additional compensation based on performance. Strong performers may have the opportunity to earn total compensation equivalent to approximately $19+ per hour. Benefits include: Health, Dental, and Vision insurance Monthly performance bonus Paid professional training Ongoing performance coaching to help you succeed Paid time off Employee discounts on pet care services Monday–Friday schedule No regularly scheduled weekend shifts Opportunity to work in a beautiful, award-winning pet resort This Is a Customer Experience & Sales Position Loving animals certainly makes working at Barkaritaville more enjoyable, but this position is first and foremost about people, communication, client experience, and sales. Pet parents are trusting us with a beloved member of their family. That is an important and often emotional decision. A great Reservation Specialist doesn't simply ask, "What dates do you need?" Instead, you take the time to learn about the pet, understand what matters to the pet parent, answer questions, recommend appropriate services, and build enough trust that our client feels confident saying: "Yes, this is where I want my pet to stay." Our Training & Sales Process We invest in professional training and ongoing coaching because we want our Reservation Specialists to succeed. We use proven phone scripts and communication processes to ensure important information is consistently covered and every pet parent receives a professional experience. We do not expect you to sound scripted. We'll teach you how to use our process naturally so conversations feel warm, confident, and personalized. Because many of the details discussed with pet parents are important to the health and safety of the pets in our care, we do expect team members to learn and consistently follow our established processes. You do not need to arrive knowing exactly how to do this job. We will train you. What we do ask is that you come with an open mind, welcome coaching and feedback, and be willing to use the systems and processes designed to help you succeed. About Barkaritaville Pet Resort Barkaritaville Pet Resort is family-owned and operated for over 17 years, with its first location in Corpus Christi, Texas. You'll work in our beautiful, award-winning San Antonio location. While loving animals makes working here more fun, our Reservation Specialists are professionals. We invest in training, provide ongoing coaching, and expect our team members to take pride in delivering an exceptional experience to every pet parent who contacts us or walks through our doors. THIS PROBABLY ISN'T THE JOB FOR YOU IF... We want to be transparent about what it takes to be successful as a Reservation Specialist at Barkaritaville Pet Resort. This role may not be the right fit for you if: You don't like using a script. We use a proven sales and communication process because it works for our pet parents, our team, and our business. We don't expect you to sound scripted. In fact, quite the opposite. We'll teach you how to use our scripts, so the conversation feels comfortable, confident, and completely natural. But you do need to be willing to learn and consistently use the process since many of the details we cover are necessary for the health and safety of each dog who stays with us. You prefer to do things "your own way" rather than trust the training and coaching. We invest in professional training and ongoing coaching because we want you to be successful. You don't have to arrive knowing exactly how to do this job. We will teach you. What we do ask is that you come with an open mind, be receptive to coaching, and trust a process that has been designed to help you succeed. You see this position as simply taking orders. Our pet parents aren't ordering a product. They're trusting us with a beloved family member, and that's a big emotional decision. Great Reservation Specialists don't rush to ask, "What dates do you need?" They slow down long enough to learn about the pet, understand what matters to the pet parent, and have a meaningful conversation about how we can help. Your job isn't simply to book a reservation. It's to build enough trust that a pet parent feels confident saying, "Yes, this is where I want my pet to stay." If that sounds like the way you believe clients should be treated, you may be exactly who we're looking for. Barkaritaville Pet Resort is an equal opportunity employer. #J-18808-Ljbffr