Senior Product Manager

Product Manager

The Contingent is a 501(c)(3) venture non-profit focused on sparking and holding initiatives to empower leaders and mobilize community for the common good. Since our inception, we have leveraged the perspectives, skills, and needs of people of color and low-income community members to challenge the status quo and positively transform our communities. We ask hard questions. We take risks. And we link arms with our neighbors, including business partners, faith communities, and government agencies.

This entrepreneurial and innovative role involves crafting user stories, partnering with engineering for successful sprints, and managing timelines, expectations, and risk with stakeholders. The leadership of this individual will enhance The Contingent's ability to serve our community by understanding their needs and building solutions.

Personifying our core values (listening, innovation, accountability, radical hospitality, action), this role will creatively address the needs of kids and families impacted by foster care through collaboration with partners in new jurisdictions.

Duties and Responsibilities: What You'll Do Drive Delivery

• Own the product backlog end-to-end: writing and grooming user stories, managing sprint execution, and ensuring features ship on time and to specifications
• Partner closely with engineering to run tight sprints — managing scope, surfacing blockers early, and holding commitments

Work Across Teams

• Bring marketing, customer experience, and design into discovery and prioritization early — their perspective makes the product stronger and the launch smoother
• Clear the path for the people around you; you find genuine satisfaction in making your colleagues' work easier

Sustain & Improve the Product

• Stay close to how the product is performing across jurisdictions — tracking key metrics and customer feedback and bringing what you learn back to the team
• Lead discovery sessions with community members, state government partners, and community partners to surface needs and validate solutions
• Take ownership of the health of Every Child model in each jurisdiction, caring about outcomes long after launch day.

Support Programmatic Relationships

• Show up as a steady, trusted presence for community and state partners — consistent, responsive, and clear
• Work alongside programmatic teams in their relationships with state and community partners, helping bridge the gap between technical and programmatic language
• Honor every commitment you make to partners — in this work, reliability is how trust is built and how outcomes improve over time

This role may include a degree of variability in responsibilities and duties as deemed by the supervisor. The Contingent employees should be prepared for a dynamic work environment.

Education and Experience: Who You Are You are a finisher and a collaborator in equal measure. You are energized by completion — by seeing commitments honored and work land well. You build trust through follow-through, and the people around you know they can count on you.

• 3–5 years of experience in product or program management, with a demonstrated track record of shipping on time
• Strong cross-functional collaborator — marketing, CX, and design partners find you easy to work with and trust you to keep them in the loop
• Natural at clearing the path for others: you notice when a teammate is stuck and do something about it
• Experience managing complex work in environments that require navigating ambiguity and competing priorities
• Experience with customer engagement platforms is beneficial; our solution brings together marketing, customer service, and technology
• Excellent written and verbal communicator who can translate between technical and programmatic language for diverse audiences
• Comfortable in a lean, fast-paced organization where priorities shift and hands-on work is expected
• Commitment to the mission of The Contingent and to serving children, youth, and families impacted by foster care

Knowledge, Skills, and Abilities:

• Experience in successfully working with a diverse group of constituents utilizing multi-cultural intelligence, intentional listening, appreciation, and respect to engage with a diverse group of constituents
• Effective communicator with strong written, verbal, and public speaking skills that is experienced in engaging with diverse audiences
• The ability to work independently and cooperatively in a diverse, perpetually changing environment, while maintaining a calm and positive spirit.
• Excellent organizational skills including attention to detail and multitasking skills
• The capability of handling ambiguity and driving the work autonomously.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook), experience with SharePoint, Asana, Microsoft Teams, and Microsoft Dynamics is preferred

Personal Qualifications:

• Commitment to the mission of The Contingent, including Every Child, and The Script .
• Relates well and works effectively with diverse groups of people who represent the range of ethnic, cultural, and socio-economic backgrounds
• Ability to articulate a position on the importance of diverse community organizations (including faith communities, political organizations, businesses) engaging vulnerable children, youth, and families
• Deep commitment to serving vulnerable kids, youth, and families and those in government who work with them
• Deep commitment to increasing the diversity of leadership in the communities we serve
• Self-motivated leader that takes initiative
• Adaptable to changing situations and processes
• Demonstrates a passion for operational, technical, and customer experience excellence

Benefits:

• Comprehensive benefits including premium medical, vision, and dental insurance. Covered 100% for the employee and partially (80%) for spouse and/or dependents
• 19 paid holidays, with additional vacation, sick, bereavement and parental leave
• 401(k) with a 5% (annual salary) match

• Full Time (40hrs) exempt annual salary offered at a range of $115,000 - $120,000 (estimated total compensation $125,000 - $130,000) doe
• Starting placement will not exceed this starting salary range and is based on qualifications, experience, and internal equity.
• This a hybrid position in Portland, Oregon
• This position will be required to work within The Contingent's Hybrid Work Policy (2-3 days in the office, 2-3 days at home)
• We have team members located in multiple time zones. To facilitate collaboration across teams, core hours for this position are 9-2 pm PST
• Daily schedule and in office days will be a result of collaboration between the employee and their supervisor
• Legally eligible to work in the United States