25 Customer Service Manager

divh2Customer Service Manager/h2pLocation: Murphy - Store 25: 2060 U.S. 19 Murphy NC 28906 Posting End Date: 06/16/2026/ppIngles Markets has a place for everyone! Ingles began in 1963 as a single supermarket and has since grown into a regional grocery store chain with just under 200 retail locations operating in 6 southeastern states, a 1.6-million-square foot distribution center, two truck fleets, and a milk processing plant. Find your path - growth opportunities abound, and Ingles loves to promote from within! At Ingles, we work as a team to provide our customers with a warm, hometown shopping experience - and your role is essential to making that happen. While all associates share a variety of responsibilities, our greatest pride comes from greeting customers with a smile and offering helpful service. Join a company that values leadership, safety, and customer satisfaction. Ingles is committed to your growth, offering training, development opportunities, and a supportive work environment. If youre ready to advance your career in retail management, wed love to hear from you!/ppOpportunity/ppThe Customer Service Manager is responsible for providing and maintaining high standards of customer service in the stores front-end operations. This position is responsible for supervising and directing all front-end activities and operations./ppKey Responsibilities/pulliProvide exceptional customer service by greeting customers within 10 feet, responding to questions, and assisting cashiers promptly./liliEnsure proper bagging procedures and carryout service for purchases, especially orders over $100, in accordance with the 100 @100 policy./liliOpen additional registers whenever three or more customers are in line to minimize wait times./liliCreate and enforce effective work schedules for front-end personnel to meet business volume and traffic needs./liliAssist with all types of sales transactions (e.g., Accounts Receivable, Food Stamps, WIC, coupons, checks, gift certificates, gift cards) in strict compliance with company policies./liliProcess Western Union and Money Order transactions./liliKeep store management informed of pricing issues, register or scale malfunctions, and items missing from POS files./liliHandle refunds, overrings, overrides, check approvals, cash pickups, and change-order requests, as needed./liliEnforce dress code and monitor breaks per company and federal guidelines./liliEnsure associates do not eat or drink at registers and that return-to-stock items - especially perishables - are handled promptly./liliUse override key only in compliance with company policy./li/ulpRequirements/ppExceptional customer service skills. Previous cashier or front-end experience is required. Must be flexible and able to adapt to changing needs especially during times of high volume and/or stress. Must be able to read and do simple math problems. Wants to be part of a team in a fast-paced environment 18 years of age or older/ppBenefits/ppWeekly pay with direct deposit Medical, dental, vision, life, and disability insurances 401(k) with company matching Opportunities for advancement Paid holiday, vacation, and sick leave (FT only) Paid bereavement and jury duty leave (FT only) Company paid life insurance (FT only) Scholarship program for High School Seniors/p/div