Head of Customer Service, Catalyst

Responsibilities Manages all Order-to-Cash processes for import, export, and domestic orders, including samples Responsible for all documentation and paperwork in accordance and compliance with US laws and regulations Responsible for managing 7 FTEs Receives and processes customer inquiries and works with Sales and other colleagues on necessary tools and reporting systems Manages billing and invoicing to customers, in addition to collections, and sets targets Develops goals, analyzes, and acts upon Key Performance Indicators as necessary Researches and resolves issues with systems and processes; streamlines as necessary to support growth and organizational initiatives Explains the local action plan to support team members in understanding what needs to be done and how it aligns with the broader business plan, strategy, mission, and vision; motivates the team to achieve local business goals Requirements Bachelor’s degree or equivalent work experience required 3-5 years of customer support and management experience within the chemical industry strongly preferred Experience supervising and directing people and resources to achieve specific results Strong ability to prioritize and manage time and workload Self-starter with a positive attitude; able to function effectively both independently and as part of a team Experience handling import and export orders, documentation, and associated logistics Computer literacy with working knowledge of SAP modules Clear understanding of supply chain, logistics, sourcing, and regulatory functions preferred Compensation Details Compensation and benefits offered may vary depending on multiple individualized factors. This range represents a good faith estimate for this position. (Specific rate to be determined, but not limited to, geographic location, education, experience, knowledge, skills and abilities of applicant, internal equity, and alignment with market data). Pay Range: $102,900 - $171,500 Benefits Medical, dental, and vision benefits Paid time off plan 401(k) savings plan Health Savings Account (HSA) Flexible Spending Accounts (FSAs) Employee Assistance Program Voluntary Benefits and Employee Discounts Disability benefits Life Insurance Parental leave Tuition Reimbursement Equal Employment Opportunity Statement The Evonik Group adopts an Equal Employment Opportunity (EEO) approach. Candidates are assessed based on their educational qualifications, experience, job competencies and potential and shall not be discriminated against on the basis of race, ethnicity, age, gender, religion, nationality, disability or sexual orientation or other classifications protected by local, state, or provincial regulations. #J-18808-Ljbffr