Service Coordinator Team Lead

Service Coordinator Team Lead Location: Dallas, TX or San Antonio, TX or Edmond, OK Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Job Overview We are hiring a Service Coordinator Team Lead to lead and motivate a high‑performing team of Service Coordinators located in four regional Customer Center offices. The focus is on driving customer satisfaction and service technician efficiencies. Monthly travel to Customer Centers within the region will be required. Responsibilities Recruit, coach, and develop the Service Coordinator team through effective performance plans and development planning. Develop and deliver new‑hire, process, and systems training. Foster a customer service‑centric culture across product lines. Ensure effective customer communications for all service events. Develop operational strategies to enhance team capability and customer satisfaction. Create and deliver standard work, lead projects, and develop working knowledge of tools and processes. Achieve goals by setting and tracking performance targets for the team, analyzing variances, and initiating corrective actions. Report on metrics and use lean tools to problem‑solve and drive continuous improvement processes. Analyze orders, customer feedback, and market data to effectively problem‑solve, influence services growth, and implement new service solution ideas. Requirements High school diploma or GED. 3+ years of experience in a customer service related role. 1+ year of experience leading a team or project, and driving results. 1+ year of Microsoft Office computer applications experience. Core Competencies Excellent communication and relationship‑building skills. Strong customer focus and ability to deliver customer‑centric solutions. Ability to manage complexity and solve problems effectively. Proficiency in optimizing work processes with a focus on continuous improvement. Action oriented with a sense of urgency and enthusiasm. Effective delegation and removal of obstacles to enable work completion. Builds and sustains high‑performance teams. Conflict management and equitable dispute resolution. Manage service inventory locations and rental fleets. Ensure environmental, health, and safety compliance and support auditing processes. Collaborates to build partnerships and drive shared objectives. Resilience in facing setbacks and adversity. Situational adaptability to match shifting demands. Preferences Bachelor's degree. Experience with Salesforce and SAP (or another CRM/ERP software). Experience with analytics software such as Tableau. Travel & Work Arrangements The position is onsite at one of the three locations—Dallas, TX; San Antonio, TX; or Edmond, OK—with up to 25% travel. What We Offer Comprehensive benefits including health care options (medical, prescription, dental, vision), wellness programs, life insurance, a robust 401(k) plan with matching, paid time off, and employee stock grant. These benefits support your health, well-being, and professional growth. #J-18808-Ljbffr Ingersoll Rand