Area Coach

Job Description

Job Description

The Area Restaurant Leader (Area Coach) is responsible for overseeing a group of KFC restaurants, driving operational excellence, financial performance, and people development. This role acts as the direct link between the Director of Operations and store-level management, ensuring consistency in execution, leadership accountability, and team culture.

Key Responsibilities:

• Operational Execution
• Oversee daily operations for assigned restaurants to ensure adherence to KFC standards.
• Verify all units meet expectations in speed with service, cleanliness, food safety, and guest satisfaction.
• Conduct weekly store visits, perform performance evaluations, and provide coaching feedback, provide schedule weekly.
• Leadership Development
• Train and support RGMs in leadership skills, labor control, and effective scheduling.
• Identify future leaders and implement development plans for Shift Supervisors and Assistant Managers.
• Conduct 1:1 meetings with RGMs to review key metrics and individual performance.
• Financial Performance
• Analyze weekly sales, labor, and food cost reports to identify variances.
• Collaborate with RGMs to create action plans that drive profitability and reduce waste.
• Monitor inventory accuracy, ordering practices, and cash handling compliance.
• Guest Experience & Brand Compliance
• Ensure all restaurants are ROCC-ready at all times.
• Validate checklists, training logs, and brand certification completion.
• Follow up on inspection results and ensure corrective action is taken within deadlines.
• Accountability & Communication
• Confirm RGM schedules weekly and validate proper labor deployment.
• Escalate major issues or violations to the Director of Operations.
• Support company initiatives such as promotions, training rollouts, and safety campaigns.
• Ensure compliance with labor laws, HR policies, and brand certification standards.
• Reporting
• Submit weekly performance summaries for all assigned stores.
• Maintain and track corrective actions, training completions, and certification timelines.