Hotel Front Desk Agent

We are seeking a highly motivated and professional Front Desk Agent to join our team at the Best Western Premier Bridgewood Resort Hotel in Neenah, WI. As a Front Desk Agent at Bridgewood Resort Hotel, you’ll be the first point of contact for guests, ensuring they feel welcomed and valued. From handling check-ins and check-outs to answering inquiries and resolving concerns, your goal will be to provide a memorable and comfortable experience that reflects our commitment to quality service and hospitality. Schedule: Looking to fill the Weekend Shift from 7am - 3pm Flexibility for weekends and Holidays is required. Weekly Hours ranging between 16-25 hrs/week About Us: The Best Western Premier Bridgewood Resort Hotel & Conference Center is a locally owned hospitality leader in the Fox Cities. It's recognized for its excellent service, quality dining, and commitment to community, having won "The Best of the Valley We foster a growth-oriented work culture, encouraging both personal and professional development. Join our team and help us create lasting memories for our guests. Team Member Perks / Benefits: We believe in taking care of our team just like they take care of our guests. Here’s what you’ll enjoy as a part of our team: Team Member Swim Days: Enjoy the hotel's pools and hot tubs with your family and friends during designated team member swim times. Daily Use of Hotel Fitness Center: Stay active with free daily access to our fitness center. Discounted Hotel Stays: Get exclusive rate at Best Westerns worldwide, including a discount for Friends & Family at many locations. Discounted Meals at Batley’s Grill & Bar: Enjoy discounted food items for you and up to three guests. Holiday Pay: Earn ‘time and a half’ pay when working company recognized Holidays. Paid Time Off: Earned after one year of employment for those averaging 20 hours or more a week. 401K Retirement Account: Start saving with your very first paycheck. Potential to qualify for Company Match after 1-year. Aflac Supplemental Insurance: Available for both full-time and part-time team members. Position Purpose: The purpose of this position is to provide outstanding and personalized guest service as a single point of contact for information and assistance, both on property and via the telephone. To serve as a front-line guest contact for questions, concerns, and overall guest comfort and satisfaction. Key Responsibilities: This list of duties is not all-inclusive but rather a general guideline. Other duties may be assigned. Greet all guests warmly, manage check-ins/check-outs efficiently, and respond to inquiries. Carry-out front desk responsibilities and clerical duties. This includes checking guests in and out, balancing reports, cash and credit cards, taking and processing reservations, operating the PMS and switchboard. Provide a concierge level of guest assistance with offering information on hotel amenities, local attractions, and dining; assist with recommendations and dining reservations, event and service reservations. Full fill special requests in person or with the assistance of other staff members. Process payments, manage reservations, and balance cash and credit reports. Address and resolve guest concerns, striving for complete guest satisfaction. Demonstrate professional and effective communication skills and basic math aptitude. Ensure room status is up-to-date and notifies maintenance of room repairs immediately. Maintain a neat and clean appearance at the front desk, lobby, and back office areas. Follow security protocols for room keys and property. Work collaboratively with team members to fulfill special requests and provide exceptional service. Represent company in a friendly and professional manner. Understand how to operate all hotel and room / suites equipment and amenities and be able to assist guest in such operation. Perform all other related duties assigned. Qualifications: Read, write, and speak English fluently. Write legibly. Neat, well - groomed appearance. Must have flexible schedule to include weekends Professional appearance and a friendly, service-oriented demeanor. Hospitality or customer service experience preferred. Strong communication skills, basic computer knowledge, and familiarity with Microsoft Office. Ability to multitask effectively in a fast-paced environment. Physical Requirements: Prolonged standing: Most of the workday will be spent standing at the front desk. Hand dexterity: Frequent use of hands to operate computers, handle cash, and write information. Mobility: Ability to move around the front desk area to assist guests. Visual acuity: Clear vision for reading information on computer screens and guest documents. We look forward to hearing from you!