Desktop Support Manager - Clinical Desktop New York, NY

Desktop Support Manager - Clinical Desktop IT/Health IT/Informatics New York, NY

ID: 1151270_RR00111680

Full-Time/Regular Position Summary: We have an exciting opportunity to join our team as a Desktop Support Manager - Clinical Desktop. In this role, the Clinical Desktop Support Manager leads a team of IT staff, supervising professionals in a single function. The manager participates in and oversees staff responsible for providing and maintaining a reliable technical infrastructure to effectively serve the customer community. This includes running, maintaining, and troubleshooting systems, servers, networks, and desktop environments; responding promptly and effectively to customer problems, resolving them directly or escalating to appropriate resources and monitoring resolution. The role also includes oversight of telephone operator staff and provision of work direction and review as needed. Job Responsibilities: Performs other duties as assigned. Adds value to the organization through direct management of staff and IT resources by directing and managing staff, budgeting for the work group, planning for future resource needs, management reporting, and establishing and ensuring the attainment of objectives and service levels for the work unit/project team. Responsible for the overall architecture direction for the application or the technical area. Manages team in the areas of scheduling, technical direction, future planning and standard development practices. Participates in budgeting and capital equipment processes and quality improvement activities for the development organization. Meets scheduled milestones to ensure project/program objectives are met in a timely manner. Has an in-depth knowledge of the principles, theories, practices and techniques for managing the activities related to planning, managing and implementing technology solutions. First level of supervision, responsible for a team typically performing one function. Leads, assigns and monitors work for the team. Minimum Qualifications: 5 or more years of experience and BA/BS degree or equivalent. Preferred Qualifications: Prior supervisory experience is preferred but not required. Qualified candidates must be able to effectively communicate with all levels of the organization. Our comprehensive benefits and wellness package supports employees through all stages of life, offering robust financial security benefits, a generous time‑off program, employee resource groups, and a holistic wellness program focusing on physical, mental, nutritional, sleep, social, financial, and preventive care. NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $117,107.95 – $119,883.57 annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. #J-18808-Ljbffr NYU Langone