Shop Technician

Raymond West is looking for a skilled Shop Technician to join the Service Department! The Shop Technician performs proficient repairs and service on customer equipment. This person will maintain good communication and working relationships with customers, peers, and management. This person will also represent and sell the entire company and be profitable with direct labor billing.

Raymond West is committed to providing our customers with end-to-end warehouse solutions. We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running.


Duties and Responsibilities:


Primary duties and responsibilities will vary with the specific position. Typical responsibilities are listed below. This list is not inclusive.

• Must be able to fulfill essential job function in a consistent state of alertness and safe manner.
• Repair all types of equipment that the company sells and services.
• Update training and skills on a continuing basis.
• Train other employees as needed.
• Maintain a profitable billing level.
• Follow all Shop Service Department procedures.
• Complete all paperwork transactions in a timely, neat, accurate and orderly fashion.
• Communicate all options to the Shop Supervisor before proceeding with work.
• Complete jobs within quoted time limits when applicable.
• Complete all paperwork transactions in a timely, neat, accurate and orderly fashion.
• Have the necessary tools to perform repair and scheduled service work.
• Maintain a clean and orderly work area.
• Represent the entire company at all times.
• Pass Raymond Certification and re-certification if applicable.
• Maintain an acceptable driving record as established by the company's insurance company, if applicable.
• Report all accidents whether self or customer.
• Account for 100% of available time during working hours.
• Willing to work overtime when necessary.
• Must follow all procedures in the company's Employee Handbook.
• Must follow safety procedures and use good judgment regarding safety.
• Must be willing to work out of town, as necessary.
• Perform other specific duties and projects as assigned by the Shop Service Foreman or Managers.

Required Skills/Abilities:

• Excellent written and verbal communication skills
• Excellent Organizational Time Management skills
• Proficient in Microsoft office Suite and similar software
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups of customers or employees of organization.
• Must be able to maintain effective working relationships with employees, Co-workers, and Managers in other departments
• Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required.
• Able to always exhibit professional behavior.
• Willing to follow mandates and procedures of the Shop Service Department.
• Self-starter.
• As needed, able to deal with customers on a face-to-face basis.
• Maintain a sound working relationship with technicians and fellow workers.
• Possess good organizational skills.
• Must pass all available certificates appropriate to the position.
• Sound working knowledge of basic D.C. electricity, basic A.C. electricity, SCR, transistor, microprocessor, simple guide, internal combustion, and diesel engines.
• Sound working knowledge of hydraulic systems.
• Sound mechanical abilities.
• Able to organize efficiently.
• Must maintain a clean, neat, and professional appearance.
• Able to work in conjunction with other departments as needed.
• Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility.
• Motivated to continuous self-development and training.
• Willing to assume more responsibility as required.

Education/Experience:

• High school diploma, general education degree (GED) or equivalent is required.
• 2 years breakdown experience or comparable service experience; or equivalent combination of education and experience preferred.
• Shop Technicians may have to drive a company vehicle around the shop and must be able to be insured by Raymond West.

Physical Requirements:


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Position is non-sedentary.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• The employee is regularly exposed to moving mechanical parts.
• Position will be required to go onto job sites to perform duties where construction is underway.
• The employee must frequently lift and/or move up to 50 pounds.
• The position will require employees to use hands to finger, handle, or feel and reach with hands and arms.
• The employee is occasionally required to smell.
• Position requires the employee to climb/balance/stoop/kneel/crouch and crawl
• The employee is frequently exposed to outside weather conditions and the risk of electrical shock.
• The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; and vibration.
• The noise level in the work environment is sometimes loud.

Pay Range:

• The hourly range for this position is $21.40 - $48.40. The specific pay offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location.

Qualified candidates must be able to pass a pre-employment physical and drug screen.


Raymond West provides medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with!

Check us out at . Raymond West has a great group of loyal and hardworking employees who help us maintain our exemplary level of sales and service.

Apply on-line via the submit resume button provided. We are an equal opportunity employer and encourage all qualified persons to apply. We encourage qualified military veterans and persons with disabilities to submit their resume online. We will consider qualified applicants with criminal histories in accordance with the FCO. We are a drug free company.

This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.