Advanced Medical Support Assistant

Advanced Medical Support Assistant The Advanced MSA will organize the work of the team in order to meet deadlines, ensure compliance with established processes, policies, and regulations; utilize comprehensive knowledge of the technical health care process as it relates to access to care in their assigned team/clinic areas; independently utilize reference sources, make decisions, and empower the team to collaborate and resolve problems in a complex systems environment; and use comprehensive knowledge of policies and procedures associated with operational activities that affect patient flow, patient care, and the revenue process. Duties Include: Greets veterans and beneficiaries, presenting in person or by telephone, requesting assistance. Puts them at ease by listening to their requests; determines the nature of their medical care needs, questions, or complaints; and answers questions, provides information, gives guidance, and initiates action as appropriate. Carefully questions patients about the nature of their medical problem. Notifies the medical staff when potentially serious medical symptoms or complaints are identified and shares any information obtained from the patient or family with the clinical staff to assist in diagnosis, treatment, and appropriate referral. Receives and listens to complaints and grievances from patients or their representatives. Makes inquiry into patient complaints and initiates action or change necessary to correct or resolve problem situations or conflicts or refers the complaint to the appropriate Service/Section. Explains and helps the veteran understand VA and our hospital's policies, procedures, and available services. Ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to be scanned or performing the function within their area. Perform the scanning duties and may be asked to train other MSA levels on the process. Screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes. Interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities and assist in training other MSA levels. Work Schedule: Monday - Friday 8:00am - 4:30pm Functional Statement #72204F Total Rewards of a Allied Health Professional