Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Manager, Site Reliability Engineering

Full-time

Mastercard

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary

Manager, Site Reliability Engineering

About Mastercard
Mastercard is a global technology company in the payments industry, dedicated to enabling an inclusive digital economy that benefits everyone, everywhere. By making transactions safe, simple, smart, and accessible, we empower individuals, financial institutions, governments, and businesses to reach their full potential.
Our culture is driven by our Decency Quotient (DQ), which shapes how we work both internally and externally. Operating across more than 210 countries and territories, we are committed to building a sustainable world that unlocks priceless possibilities for all.
About Vocalink (a Mastercard Company)
Vocalink powers the UK’s critical payment infrastructure, including real-time payments, settlement systems, direct debits, and a nationwide ATM network of nearly 60,000 machines. Our systems process:
• Over 90% of UK salaries
• More than 70% of household bills
• Almost all state benefit payments
Joining Vocalink means contributing to systems that millions rely on daily.

The Opportunity

We are seeking a Manager, Site Reliability Engineer to support the Production Manager in overseeing a team of individual contributors who support the Card Transaction Services and Faster Payment Services.
This role combines line management responsibilities and hands-on technical support. The post holder will be accountable for both the successful delivery of technical outcomes and the leadership, development and wellbeing of a team of engineers. Success in the role requires technical expertise within BASE24 alongside proven people leadership, coaching and stakeholder management skills.

Key Responsibilities

Alongside technical delivery responsibilities, this role includes direct people management of a small team of engineers which you will:
• Provide day-to-day leadership, coaching and support to team members.
• Support recruitment activities, including interviewing, selection and onboarding of new team members.
• Promote employee engagement, wellbeing and retention.
• Support succession planning and talent development within the team.
• Act as an escalation point for people-related matters and work closely with HR and senior leadership when required.
• Support and contribute to continuous improvement

BASE24 Experience

Experience with BASE24 is ideal and related technologies in a live production environment is highly desirable, including:
• HP NonStop systems
• Pathway, GoldenGate, and electronic file transfer tools
• TACL, TAL, COBOL, SQL (Enscribe), Enform
• TACL scripting
• ATM Driving
• Card authentication, authorization, and EMV standards
• Protocols and standards such as ISO8583 and LIS5
• HSMs, cryptology and TLS

Additional Responsibilities

• Drive innovation in production support, identifying opportunities to improve efficiency through automation and tooling
• Contribute to the production support strategy and roadmap, including technology selection
• Collaborate with stakeholders to design and implement effective solutions
• Investigate production issues and perform root cause analysis

Skills & Experience

• Strong communication, organisation, and time management skills
• Proven ability to troubleshoot complex systems under pressure
• Experience in 24/7 support role
• Experience in financial services or payments environments
• Understanding of ITIL practices, change, and release management
• Familiarity with Agile methodologies and team-based delivery
• Experience with functional and non-functional deployments
• Knowledge of programming or web technologies is an advantage
• Strong analytical mindset with a focus on continuous improvement and tooling

Personal Attributes

• Passion for production support, diagnostics, and reliability engineering
• Proactive, self-driven, and committed to continuous learning
• Collaborative team player with a flexible, adaptable mindset
• Motivated to improve processes and embrace emerging technologies
• Strong ownership mindset with a desire to make a meaningful impact Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard’s security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Manager, Site Reliability Engineering in United Kingdom vacancy
  •  ...Job zerohash is looking for an experienced and passionate Site Reliability Engineer (EMEA) to join our Platform team. Candidates must be...  ...scopes like tooling and automation, monitoring, workflow management, maintaining and improving CI/CD, etc. Participate in our... 
    Suggested
    Remote job
    Full time
    Local area
    Work from home

    Zero Hash

    United Kingdom
    a month ago
  •  ...software, services, and legal infrastructure that founders use to manage equity, fund managers use to run administration and...  ...today unlock the opportunities of tomorrow. As a Senior Site Reliability Engineer, you’ll work to:  Build and scale our internal platform... 
    Suggested
    Full time

    Carta

    United Kingdom
    a month ago
  •  ...trillion in crypto transactions. We are looking for a Head of Site Reliability Engineering (SRE) who will serve as the principal leader in...  ...join an exceptional crypto company and senior engineering management team at a time of high growth. This is a tremendous opportunity... 
    Suggested
    Full time
    Apprenticeship
    Work at office
    Remote work
    Worldwide
    Flexible hours

    Blockchain

    United Kingdom
    a month ago
  •  ...the way people and businesses think about cybersecurity, digital experiences, and identity and access management. As a Ping Identity Staff Site Reliability Engineer, you will be involved in every facet of our Cloud-based services. You will establish solutions for... 
    Suggested
    Remote job
    Full time
    Local area
    Worldwide
    Flexible hours

    Ping Identity

    United Kingdom
    a month ago
  •  ...We’re looking for a Model Release Engineer to build the platform that moves Wayve’s...  ...systems and teams, creating a scalable, reliable and transparent path to production. Working...  ...On-Road Testing, Operations and Release Management. Work closely with teams across Wayve... 
    Suggested
    Full time
    Work at office
    Work from home

    Wayve

    United Kingdom
    13 days ago
  •  ...role We’re looking for a Model Release Engineer to build the platform that moves Wayve’s...  ...systems and teams, creating a scalable, reliable and transparent path to production....  ...On-Road Testing, Operations and Release Management. Work closely with teams across Wayve... 
    Full time
    Work at office
    Work from home

    Wayve

    United Kingdom
    13 days ago
  • £35k - £45k per year

     ...Support Lead Location: Windsor - 5 Days On-Site Salary: £35-45k + Benefits Type:...  ...sales, underwriting, operations, broker management and customer servicing. You will ensure...  ...A degree in Computer Science, Software Engineering, Information Technology or a related... 
    Permanent employment
    Full time
    Work at office
    Trial period

    Tesla

    United Kingdom
    26 days ago
  •  ...supporting infrastructure. Support and manage Distributed Data Facility (DDF) and...  ...Expectations Ensure high availability, reliability, and performance of DB2 for z/OS environments...  ...locally to NTT DATA offices or client sites. This ensures we can provide timely and... 
    Work at office
    Remote work
    Flexible hours

    NTT DATA, Inc.

    United Kingdom
    a month ago
  •  ...maintain IBM z/OS operating systems. Manage and support IBM and CA/Broadcom system software...  ...initiatives focused on system reliability, performance, and automation. Maintain...  ...hire locally to NTT DATA offices or client sites. This ensures we can provide timely and... 
    Work at office
    Remote work
    Flexible hours

    NTT DATA, Inc.

    United Kingdom
    a month ago
  •  ...operate, maintain, and enhance critical engineering services as technology evolves. This...  ...The successful candidate will oversee the management and support of all CICS services, ensure...  ...locally to NTT DATA offices or client sites. This ensures we can provide timely and... 
    Work at office
    Remote work
    Flexible hours

    NTT DATA, Inc.

    United Kingdom
    a month ago
  • £90k - £150k per year

     ...recognize the importance of flexibility and trust our employees to manage their schedules responsibly. This may include occasional remote...  ...About The Role We are looking for a bright, eloquent engineer to help our customers solve complex technical problems across Applied... 
    Full time
    For contractors
    For subcontractor
    Casual work
    Work at office
    Remote work
    Day shift

    Applied Intuition

    United Kingdom
    2 days ago
  • £75k - £200k per year

     ...Role Read more about what we’re building here . Solutions Engineers at Axle build the integrations and technical infrastructure...  ...of the quality and impact of the final product you deliver. Manage your own time and support others to adapt to changing scope and... 
    Full time
    Work at office
    Remote work
    2 days per week
    3 days per week

    Tesla

    United Kingdom
    18 days ago
  • $180k - $230k

     ...modular, unified infrastructure. You'll join as a Solutions Engineer with 4+ years of experience, partnering closely with Sales to drive...  ...a modern, AI-first platform reshaping how global enterprises manage a complex, high-stakes operational function Work at the... 
    Full time

    Plug Consulting

    United Kingdom
    7 days ago
  • $1,000 per month

     ...Do you want to lead the engineering functions that decide how a platform screening over a...  ...owning the shared frameworks, patterns, MCP management and evaluation capability that every...  ...what those best approaches should be. Reliability remains foundational to everything Elliptic... 
    Full time
    Remote work
    Home office

    Elliptic

    United Kingdom
    13 days ago
  •  ...we are stronger together. The Role As a Software Development Engineer, you will play a pivotal role in developing our endpoint security...  ...software. - Hands-on experience with macOS, including management and development of launch daemons and launch agents, unified logging... 
    Full time

    Beyondtrust

    United Kingdom
    11 days ago
  • [ P2P.org ]( is the largest institutional staking provider with a TVL of over $10B and a market share exceeding 20% in restaking. We are continually focused on researching and improving our infrastructure to extract maximum APR while enhancing security. For instance, in...
    Remote job
    Full time
    For contractors
    Overseas

    p2p.org

    United Kingdom
    a month ago
  •  ...team shares a love of the outdoors and a desire to protect it for future generations.  Role Summary As a Staff Software Engineer, ML training and inference infrastructure, you will be a member of the Perception team at Rivian, which develops advanced machine... 
    Full time
    Contract work
    Local area

    Rivian

    United Kingdom
    5 days ago
  • £80k - £95k per year

     ...is to speak to Jack. Job Title Full Stack Software Engineer Salary £80k-£95k + Equity Company Description...  ...capabilities. Working closely with the founders, you will manage production reliability, design new LLM-driven features, and shape the future of... 
    Full time

    Tesla

    United Kingdom
    a month ago
  •  ...the place to do it. What we're looking for As a Backend Engineer, you’ll design, develop, and maintain scalable, secure, and...  ...solutions that drive financial inclusion and transform the way people manage their money. What you'll be doing The work will focus... 
    Full time
    Work at office
    3 days per week

    ARQ ( Prev DolarApp )

    United Kingdom
    13 days ago
  •  ...proactive and detail-oriented Test Engineer (Software) to work Working...  ...and support legacy ATE sites. The postholder also requires...  ...test system is correct and reliable Use AI-assisted development...  ...resolution Project Management Commercial Awareness... 
    Full time

    Tesla

    United Kingdom
    19 days ago
  •  ...organisation that is scaling its enterprise AI engineering capability. The team builds and deploys...  ...environments, solving problems where reliability, integration and measurable business...  ...robust RAG, retrieval and context-management architectures Developing evals, guardrails... 
    Full time

    Plug Consulting

    United Kingdom
    13 days ago
  •  ...troubleshoot, and improve software and system performance, ensuring reliability, scalability, and operational excellence across production...  ..., and automotive software quality processes to maintain high engineering standards. About you In order to set you up for success... 
    Full time
    Work from home

    Wayve

    United Kingdom
    10 days ago
  •  ...years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and...  ...This role is designed to lead larger-scale operational and engineering projects across Stericycle’s international region, there will... 
    Contract work
    For contractors
    Local area

    Stericycle

    United Kingdom
    more than 2 months ago
  • £61.57k - £80k per year

    REQ ID: 132738 JOB TITLE: Battery Production Manager SALARY: £61,571 - £80,000 POSTING START DATE: 28.08.2026 POSTING END DATE...  ...yield, throughput and efficiency Collaborating with engineering, maintenance, supply chain and quality teams to introduce new... 
    Full time
    Flexible hours
    Shift work

    Tesla

    United Kingdom
    24 days ago
  •  ...Role Overview An excellent opportunity has arisen for an experienced Service Manager to join an Ofsted-regulated, Outcome 1-rated Supported Accommodation service in Wirral . Working closely alongside the Registered Service Manager , you'll play a pivotal role... 
    Full time
    Local area

    Blue Recruitment Personnel Ltd.

    United Kingdom
    a month ago
  •  ...environment; we back each other to deliver impact. Make Wayve the experience that defines your career! The role As a software engineer for Wayve’s Simulation Technology team, you will be an expert software engineer who evolves a core component of Wayve’s simulation... 
    Full time
    Work at office
    Work from home

    Wayve

    United Kingdom
    24 days ago
  •  ...function. We are specifically looking for product-oriented engineers who will own the autonomy performance bar that determines whether...  ...achieve production outcomes (without relying on direct line management) Strong product and customer orientation; able to connect... 
    Full time
    Work at office
    Work from home

    Wayve

    United Kingdom
    17 days ago
  •  ...and customer-focused Reservation Services Coordinator to assist clients with researching options, coordinating reservations, and managing important booking details. This role is ideal for someone who communicates clearly, pays close attention to detail, and enjoys helping... 
    Remote work

    Sweet Epic Travels

    United Kingdom
    27 days ago
  •  ...Job Requirements 1. 2–6 years of experience in campaign operations, car test drive events, user operations, or experience management. 2. Experience in the automotive or consumer technology industry is preferred. 3. Familiar with UK user behavior and local social... 
    Full time
    Local area

    XPENG

    United Kingdom
    25 days ago
  • £100k - £130k per year

     ...customer experience. You will drive rigorous use of HubSpot to manage the customer lifecycle, from first enquiry through to handover,...  ...operations and customer experience to keep the whole commercial engine aligned. You will coach and develop your team, represent the brand... 
    Full time
    Work from home

    Tesla

    United Kingdom
    6 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Manager, Site Reliability Engineering. Be the first to apply!