Member Solutions Representative I (Asset Recovery - Collector)

Job Description

Job Description

American Heritage Credit Union, a $5 billion credit union, has an immediate opening for a Member Solutions Representative (Collector). This position is responsible for the control of delinquent loan accounts and pending late payment reminders. Makes follow-up telephone calls on delinquent loan accounts and maintains accurate records on delinquent loan accounts.

Responsibilities Include:

• Follow up on delinquent, high-balance, and credit balance accounts by phone and/or letter.
• Contact delinquent members by telephone and mail to determine the reasons for delinquency and assist them in developing plans to bring accounts to a current status.
• Notify co-signers regarding status of delinquent accounts.
• Update and log activity on accounts through delinquent loan recovery system.
• Apply loan payments to delinquent loans.
• Works directly with recovery companies to secure the credit union's collateral. Secures vehicle once in our possession.
• Secure credit bureau reports.
• Research payroll deductions, stops, start, and changes as they may affect the status of a loan repayment.
• Calculate and correct payments for error corrections on loan accounts.
• Skip traces on loan accounts and communicates with other institutions when they are skip tracing on members.
• Review loan applications and credit bureau reports for references and job information pertinent to the debtor.
• Prepare a detailed report of each delinquent account.
• Review loans for possible modification or extension due to a member's financial hardship.

Requirements Include:

• Minimum of 1 to 3 years' experience in a collection environment, preferably within a financial institution.
• Must be flexible and available to work evening and Saturday hours.
• Must possess excellent communication, problem solving and interpersonal skills.
• Must be proficient in the Microsoft Office package (WORD, EXCEL etc.)
• Knowledge of Akcelerant Collection Software a plus.
• Spanish speaking a plus.

Our commitment to your success is enhanced by our competitive salary commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees.