Patient Services Specialist / PCA

Patient Services Specialist / PCA

Join our culture of caring! With every action we take, Advanced Radiology Consultants is committed to building and maintaining the trust of our referring physicians and providing our patients with exceptional care.

Advanced Radiology is one of the largest independent radiology practices in the tri-state area with the most experienced radiologists. We look for team members who want to grow and be professionally challenged, while enjoying a rewarding, caring, and friendly environment. We are looking for a Patient Services Specialist / PCA to join our team. The pay range for this role will depend on experience and qualifications.

Schedule: Days. Monday-Friday 8:30a.m.-5:00p.m., with one rotating Saturday per month.

The primary function of this position is split between front desk duties and assisting the technologist with patient care. To ensure patient comfort and exceptional service while providing complete, accurate information to patients, staff, ARC physicians, and referring physicians to support the highest standard of compassionate patient care and efficient operations.

Essential Job Duties and Responsibilities:

• Greet patients and visitors with warmth, compassion, and demonstrated commitment to exceptional service.
• Communicate with referring physicians, patients and others by telephone to provide information, answer questions, schedule appointments and call backs, etc.
• Complete patient admission process accurately and efficiently.
• Provide and explain exam preps to patients, resolve patients' questions or concerns; if necessary seek assistance from technologists or physicians.
• Receive and record patient copays as required by health insurance carriers; ensure that collected cash and checks are processed according to established protocols and schedules.
• Provide assistance to technologists, patient care assistants, physicians and other ARC staff as requested.
• Scan documents accurately.
• Ensure that incoming faxes are delivered and/or acted on immediately.
• Maintain records of all outside reads; ensure that results are communicated on time.
• Stocking and preparing radiologic rooms; and assisting the patient on and off the exam table.
• Weekend hours required on rotating schedule.

Knowledge, Skills and Abilities:

• Ability to multi-task and function in a fast paced, high volume environment is a must
• Strong typing skills desired
• Bi-lingual skills are helpful
• Basic knowledge of anatomy and medical terminology
• Ability to assist patients on and off exam tables

Educational Requirements:

• High school diploma or general education degree (GED)
• Graduate of Medical Office Assistant Program preferred
• Minimum 1-2 years' related experience and/or training; or equivalent combination of education and experience.

Work Smart, Live Well: The success of Advanced Radiology is earned every day through our dedication to quality patient care and continual improvement of the patient experience. Our success allows us to enjoy a wide range of benefits designed to support and enhance our lives, both at work and at home.

Health Benefits:

• Medical and Prescription Drug Coverage
• Dental Coverage
• Vision Coverage
• Health Savings Account (HSA) with Matching Employer Contribution

Additional Benefits:

• Generous Paid Time Off (PTO)
• Paid Holidays
• 401(k) Plan with Employer Contribution
• Annual Profit-Sharing Plan Contribution
• Paid Opt-Out Benefit Option
• Basic Life and Accident Insurance

Advanced Radiology Consultants is an Equal Opportunity Employer.