Technical Account Manager

Technical Account ManagerJoin a technology-driven team helping organizations improve the safety, efficiency, and sustainability of physical operations across industries such as transportation, construction, agriculture, and manufacturing. As a Technical Account Manager, you will serve as a trusted technical advisor, helping enterprise customers maximize the value of their technology investments. You will combine technical expertise, business understanding, and relationship management to resolve complex challenges and proactively improve customer outcomes. Working across customer and internal teams, you will ensure implementations remain effective, risks are addressed, and critical operational needs are met. This remote opportunity offers exposure to connected devices, IoT platforms, APIs, and emerging AI technologies. You will also contribute to the growth of the Technical Account Management function while developing your expertise in a fast-paced, customer-focused environment.Accountabilities:As a Technical Account Manager, you will own the technical customer relationship for your assigned accounts, helping customers troubleshoot issues, optimize platform usage, and achieve their business objectives. Your responsibilities will include:Manage technical customer relationships: Act as the primary technical point of contact for assigned customers, building trusted relationships with technical stakeholders and account teams.Improve customer support experiences: Apply strong technical problem-solving skills to troubleshoot hardware, software, API, and platform-related issues.Optimize customer implementations: Develop a thorough understanding of customer operations and technical environments to ensure solutions align with their needs and objectives.Drive customer success and value: Identify opportunities to improve platform adoption, demonstrate business outcomes, and help customers realize additional value from their technology investments.Manage incidents and mitigate risks: Coordinate communication and expectations during significant technical incidents, working with internal and external stakeholders to resolve issues effectively.Maintain accurate account records: Document customer interactions, technical activities, risks, and follow-up actions in the appropriate systems.Support critical operational periods: Proactively prepare customers for important peak events and periods when platform reliability is particularly important.Collaborate across teams: Work closely with internal account teams and technical stakeholders to address customer needs and ensure effective resolution of complex challenges.Contribute to team development: Share technical knowledge, customer insights, and best practices to help strengthen and scale the Technical Account Management team.Stay current with emerging technologies: Continue developing your knowledge of AI, machine learning, and their practical applications in customer environments.Travel and provide coverage as needed: Occasionally visit customer sites and support after-hours or weekend coverage when required by customer needs.Champion company values: Demonstrate ownership, accountability, continuous improvement, and high standards in your daily work.Requirements:You are an experienced customer-facing technical professional who can translate complex technical challenges into practical business solutions. You combine strong communication and relationship-building skills with technical curiosity, sound judgment, and a proactive approach to customer success. The ideal candidate will bring:Fluency in English, with excellent written and verbal communication skills.At least 7 years of experience in technical account management, customer success, or a similar customer-facing technical role.Strong technical literacy and the ability to understand and troubleshoot hardware, software, APIs, and AI-related technologies.Proven ability to establish and maintain productive relationships with customers and technical stakeholders.Strong business acumen and the ability to understand customer objectives, evaluate needs using data, and connect technical solutions to measurable outcomes.A proactive, ownership-oriented mindset, with strong problem-solving skills, attention to detail, and a commitment to high standards.A bachelor's degree in a technical discipline such as Computer Science or Engineering, or equivalent practical experience.The ability to collaborate effectively across teams and perform well in a fast-paced, evolving environment.Strong organizational skills and a commitment to maintaining accurate customer and account records.A genuine interest in technology and continuous learning, including the practical use of AI and machine learning.Nice to have:Python programming skills to support advanced troubleshooting and customer solutions.Experience supporting enterprise customers in a SaaS, IoT, or PaaS environment.Familiarity with Salesforce, Zendesk, Jira, Gainsight, Tableau, and AI tools, particularly Gemini.Experience managing complex customer implementations or supporting mission-critical operational environments.Benefits:The role offers competitive compensation, flexibility, and resources designed to support employee well-being, professional growth, and long-term financial security.Annual base salary: $85,977.50–$130,050, depending on work location, relevant skills, experience, and other job-related factors.Performance-based compensation: Opportunities for additional bonus or variable pay and equity for eligible roles.Flexible remote work: An employee-led remote working model, with access to offices for those who prefer in-person collaboration. This position is remote within the United States, excluding the San Francisco Bay Area, New York City metropolitan area, and Washington, D.C. metropolitan area.Professional development stipend: Financial support for continued learning and career development.Comprehensive healthcare: Health benefit plans designed to support employees' well-being.Parental leave: Parental leave plans to support employees and their families.Retirement and financial rewards: A total rewards program combining base salary with performance-based compensation and potential equity, depending on eligibility.Career development opportunities: The chance to grow your skills and pursue future opportunities within a rapidly evolving technology organization.Meaningful work: Contribute to technology that helps improve the safety, efficiency, and sustainability of real-world operations.Collaborative culture: Work alongside a high-performing team that values ownership, innovation, inclusion, and continuous improvement.