Helpdesk Technician I

It’s more than just numbers. Miller Kaplan is a different kind of CPA firm; we believe in building a legacy—yours. We want to give our clients the very best, and we understand that begins with helping our employees be their best through professional mentorship, life-work integration, and a sense of community. That starts with you! Job Summary Help Desk Technician I to join our IT team in a hybrid role based in Burbank (2 days per week in office). This role serves as the first point of contact for IT support across the firm. We are looking for someone who is not only technically capable, but also a strong communicator and people person —patient, approachable, and service-oriented. The ideal candidate has experience supporting teams in a professional services environment (CPA firm, law firm, or similar), where responsiveness and professionalism are essential. Supervisory Responsibilities: None Duties/Responsibilities Serve as first point of contact for IT support (ticketing system, email, phone) Communicate clearly with users and explain solutions in simple, easy-to-understand terms Troubleshoot hardware and software issues (Windows, mobile devices, printers, peripherals) Configure and deploy laptops and mobile devices for employees Maintain and track IT equipment inventory; ship equipment as needed Support Microsoft 365, Adobe, Zoom, VPN, and firm applications Manage and prioritize tickets with timely follow-up and resolution Escalate complex issues as needed Maintain accurate documentation of support requests and resolutions Deliver a high level of customer service with professionalism, empathy, and responsiveness Perform other related duties and projects as assigned Required Education and Experience High school diploma or GED 1+ year of IT help desk or technical support experience Preferred Experience in a professional services environment (CPA firm, law firm, or similar) 3+ years of IT support experience Familiarity with Microsoft 365, Active Directory, and ticketing systems Experience with Thomson Reuters applications Required Skills/Abilities Strong communication and interpersonal skills Customer-first mindset with empathy and patience Ability to troubleshoot common hardware and software issues Strong multitasking and organizational skills Attention to detail and ability to follow IT processes Team-oriented and collaborative Physical Requirements Prolonged periods sitting at a desk and working on a computer Must be able to lift up to 25 pounds at a time Required Skills/Abilities Strong communication and interpersonal skills. Customer-first mindset with empathy and patience. Ability to troubleshoot and resolve common hardware and software issues. Strong multitasking skills and ability to work in a fast-paced environment. High attention to detail and ability to follow IT policies and procedures. Ability to manage multiple priorities while maintaining a professional demeanor. Team-oriented with a collaborative mindset. Benefits LIFE Competitive Salary: We value your dedication and hard work. We offer a competitive salary of $60,000-75,000 per year for this role. Generous Paid Time Off: Start with 20 days and watch it grow, plus 2 extra days annually for managers. Comprehensive Healthcare: Medical options include HMO, PPO, HDHP, with fully covered dental and vision for you. Flexible Spending Accounts & Health Savings Accounts: Manage healthcare expenses conveniently with a benefits debit card. Employee Assistance Program: Confidential support for personal or work-related challenges. Family Hybrid & Remote Flexibility: Work-life balance matters! Enjoy flexibility based on your role. Insurance Benefits: Basic life insurance, voluntary life insurance, and long-term disability coverage. Dependent Care and Pet Insurance: Covering loved ones, furry or not, with flexible spending accounts and pet insurance. Bereavement Paid Time Off: Time to grieve and heal without work worries. Sabbatical and Personal Leave Options: Recharge and refocus with time off for personal needs. Business Social Events: Networking and unwinding at virtual and in-office firm social events. Community Involvement: Volunteering events that give you and your team a chance to give back and grow stronger together. Referral Bonuses: Earn rewards for growing our team and client base. Commuter Benefits: Funds for transit and parking to ease your daily commute. Professional Development: Reimbursement for licenses, memberships, CPE allowance, and access to classes through Becker. Dreams Retirement Plans: Tailored 401(k) Profit Sharing Plan for your financial future. Support for Professional Certifications: Assistance on your journey to CPA or CFE, including study materials, exam reimbursements, and bonuses. Leadership Development and Mentorship: Personal and professional growth through mentorship programs and our firm’s competency model (Blueprint for Development). Miller Kaplan is an equal opportunity employer and will consider all qualified applicants for employment, without regard to race, color, religion, sex, national origin, disability, or any other legally protected status in accordance with applicable federal, state, and local laws. We also consider qualified applicants with criminal histories, in compliance with federal, state, and local regulations. Miller Kaplan is unable to sponsor applicants for employment visas now or in the future, unless otherwise specified in the job posting. Miller Kaplan participates in E-Verify. 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