Lease Up Specialist Corporate Irvine, CA

Lease Up Specialist

The Leasing Up Specialist is responsible for leasing and marketing apartments while maintaining positive resident relations and supporting overall community operations. This position plays a key role in creating an exceptional living experience for current and prospective residents by delivering outstanding customer service, ensuring accurate documentation, and achieving occupancy goals. This position is required to work at multiple WSH Management communities as needed to support leasing activity, coverage, or occupancy goals. The Lease Up Specialist must be able to travel between assigned sites within Los Angeles County and Orange County based on business needs.

Lease Up Specialist Job Duties

Leasing & Marketing

• Provide leasing support at multiple WSH Management communities, including temporary or short-term assignments, to assist with leasing needs, coverage, or special projects as directed by management.
• Greet prospective residents warmly, determine their needs, and provide accurate information about the community and available homes.
• Conduct property tours and highlight key features and benefits to close sales effectively.
• Complete guest cards and maintain accurate prospect records according to company procedures.
• Process rental applications, conduct verifications, and prepare lease documentation in compliance with Fair Housing laws and company policies.
• Secure deposits, signatures, and required documentation prior to move-in.
• Ensure apartments are ready for occupancy on scheduled move-in dates.
• Follow up promptly with prospects who did not lease and refer them to sister properties when appropriate.
• Participate in outreach marketing and community engagement activities to attract new residents.
• Conduct regular market surveys and maintain awareness of local competition and trends.
• Assist with advertising and marketing initiatives to increase visibility and occupancy.

Resident Relations

• Provide excellent customer service and maintain positive resident interactions.
• Assist with lease renewals, distribute renewal notices, and follow up as needed.
• Support planning and execution of resident events to build community engagement.
• Address resident concerns promptly and professionally, escalating as appropriate.
• Communicate effectively with the Property Manager and Maintenance Supervisor to ensure service requests are handled efficiently.
• Maintain current and accurate resident files and ensure proper documentation for all transactions.

Administrative & Operational Support

• Accurately input and maintain resident and leasing information in Yardi and related systems.
• Collect rental payments and forward them to the Assistant Community Manager daily.
• Prepare leases, renewals, and other required documents for manager review and signatures.
• Assist with daily community inspections and ensure curb appeal and cleanliness are maintained.
• Maintain accurate commission and bonus tracking for leases and renewals.
• Consistently implement company and community policies and procedures.
• Travel between assigned properties during the workday to support leasing operations and business needs.
• Perform other duties and special projects as assigned by management.

What we Offer:

• $26 to $27 per hour, commensurate on experience.
• Full Time Hourly Schedule: Monday to Friday 8am to 5pm
• Medical, Dental, Vision, Life and 401k with employer match
• Paid vacation and 15 paid company holidays

Abilities

• Demonstrated ability to provide exceptional customer service and represent WSH Management professionally.
• Strong verbal and written communication skills, including grammar and proofreading.
• Excellent organizational skills and attention to detail.
• Ability to prioritize multiple tasks, meet deadlines, and adapt to changing priorities.
• Proficient in Microsoft Office Suite (Word, Outlook, Excel) and Yardi Property Management Software.
• Ability to handle confidential information with discretion.
• Ability to work at multiple locations and travel throughout Los Angeles County and Orange County as required.
• Flexible schedule including weekends, evenings, or holidays as needed.
• Valid drivers license, reliable transportation, and proof of insurance.

Lease Up Specialist Qualifications

• High School Diploma or equivalent required.
• Minimum of two (2) years of relevant leasing or customer service experience in multi-family housing.
• Fair Housing Certification required (or willingness to obtain before engaging with prospective residents).
• Experience with Yardi, RentCafe, or similar property management systems preferred.
• Valid drivers license with a driving record that meets WSH Management guidelines.
• Reliable personal transportation and proof of insurance.
• Ability to travel between properties during scheduled work hours

About WSH Management For over 25 years, WSH Management has specialized in managing senior and multi-family communities, with deep expertise in both affordable and market-rate housing. Today, we proudly manage more than 80 properties across California with a team of over 200 dedicated employees. Come join us and be part of our mission-driven team!

Equal Opportunity Employer WSH Management provides equal employment opportunities without regard to race, color, religion, sex, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by law. We are committed to providing reasonable accommodations during the hiring process as needed.

WSH Management is a drug-free workplace. EOE M/F/D/V/SO