Customer Service Specialist

Description When we take good care of our employees, they take good care of our citizens. We are dedicated to providing our employees with a healthy work/life balance through paid vacation, paid sick leave, paid holidays, and don’t forget paid sabbaticals every five years. We invest in your well-being with affordable healthcare plans and monthly wellness events. We secure your future with highly sought-after retirement plans. We invest in you every day. Pinal County offers a rewarding experience and meaningful work. Find your purpose here in Pinal County and help us make a difference in our community. Benefits An Employer that Values Each Employee and Prioritizes a Work Experience that Provides Ample Time for Stress Reduction and Work-Life Balance. Paid Vacation And Sick Leave 15 Vacation Days Accrued Annually Starting Day One After Three (3) Years of Service, 18 Vacation Days Accrued Annually After Five (5) Years of Service, 20 Vacation Days Accrued Annually 13 Sick Leave Days Accrued Annually Starting Day One Ten Paid Holidays + One Paid Floating Holiday to Use as You Wish Paid Sabbaticals Every Five (5) Years Two-Week Sabbatical After Five Years of Continuous Service Three-Week Sabbatical After Ten Years of Continuous Service Four-Week Sabbatical After Fifteen Years of Continuous Service Four-Week Sabbaticals Every Five Years After Fifteen Years of Continuous Service Retirement Plans with Generous Employer Contributions - Guaranteed Lifetime Benefit! Variety of Top Tier Affordable Medical Plans - Six Different Medical Plans to Choose From Some Medical Plans with Zero Employee Premium Cost Dental and Vision Plans Quarterly Wellness Challenges Vision Exams and Optometry Events Onsite Onsite Mammogram and Prostate Screening Events Skin Cancer Screening Events Onsite Biometrics and Health Screening Events Onsite Financial Health and Retirement Planning Events Onsite & Online Fitness Resources and Onsite Sessions Like Yoga and Tai Chi Tuition Reimbursement Program Alternative Work Schedules Qualified Employer - Public Service Loan Forgiveness Program - Department of Education Employee Assistance Program with Ongoing Training & Development Options Civil Service Leave Van Pool Options Short-Term Disability – Employer Paid Basic Life Insurance - Employer Paid Flexible Spending Accounts for Dependent Care and Medical Expenses Suite of Voluntary Benefits including additional Life, Accident, Critical Illness & Cancer Insurance Top Tier Affordable Medical, Dental and Vision Plans Insure your whole family on a PPO plan for as low as $57.94/mo. Insure you and your children on a PPO plan for ZERO premium cost Comprehensive Wellness Program Vaccination Clinics Telehealth Job Summary and Duties Provide excellent customer service and support to the public. Typical Classification Essential Duties Answer telephones continuously to limit client hold time. Maintain a database by entering client and/or patient confidential information. Inform clients and citizens of community and county resources. Determine eligibility and provide accurate scheduling. Maintain database by entering and verifying information and input all data into our system so as to better serve clients. Answer all inquiries by clarifying desired information. Maintain absolute confidentiality of work-related issues, customer records, and restricted County information. Perform other related duties as required. Minimum Requirements To Perform Work High school diploma or GED equivalent. One (1) year of clerical and computer experience. Preferred Qualifications Arizona residents must have a valid Arizona Driver’s License upon hire; newly established Arizona Residents must have one within 30 days of hire. Knowledge, Skills, and Abilities Knowledge of Business English, spelling, and arithmetic. Knowledge of clerical and office practices and procedures. Skill in using data processing systems and other office equipment and machines. Ability to follow written and verbal instructions. Ability to communicate effectively orally and in writing. Ability to establish and maintain effective working relationships with employees, other agencies, and the public. Physical Demands The work is sedentary requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. The work also requires the ability to finger, perform repetitive motion, hear, speak, and demonstrate mental and visual acuity. Work Environment Work is performed in a dynamic environment that requires the ability to be sensitive to change and responsive to changing goals, priorities, and needs. Hiring Salary Information The hiring salary for this position is dependent upon experience, qualifications and position funding; starting salaries above the first quartile require additional approval. Notice to Applicants We appreciate your interest in our employment opportunities. At Pinal County, we value professionalism and respect for others. If these values are not demonstrated throughout the application and interview process, we reserve the right to remove your candidacy from consideration, which may impact your future Pinal County applications. Employment Eligibility All qualified candidates eligible to work in the United States are welcome to apply. However, visa sponsorship is not available. Pinal County does not participate in STEM Optional Practical Training (STEM OPT). Pre-employment Screening Pinal County requires pre-employment screening, which includes a Motor Vehicle Record check, a comprehensive background check (encompassing employment, education, and criminal history), and drug testing for safety-sensitive roles. Criminal convictions do not automatically disqualify candidates from employment. Employment offers are contingent on successful pre-employment screening. If driving is a requirement of the position, you must have a valid Arizona State Driver's License in accordance with Arizona State Law. Work in this classification requires an individual to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties, just as though they were actually written out in this description. #J-18808-Ljbffr