Sales Representative - "Design/Build Consultant"

Job Description

Job Description

*Recruiter submissions will not be considered.*

LBK Design/Build Consultant Position Description

Summary

The main focus of an LBK Design/Build Consultant is in closing Design Agreements and Construction Agreements. An LBK Design/Build consultant is responsible for making an impressive first impression to all new prospective clients. You are also responsible for “onboarding” new clients by educating prospects on the LBK process as they are retained in design and then handed off to the design, estimating and production teams. You will facilitate the Design-to-Contract process all the way through closing. The process as a team sells the project, not the consultant alone.

Position Responsibilities:

• Uphold LBK mission and core values
• Year 1 gross sales of 3 million dollars working up to 5 million by year 3
• Maintain a minimum of 35% closing ratio of qualified prospects
• Prospecting leads and cold calling
• Self lead generation by networking and referrals
• Attending, leading and collaborating public events, trade shows, fairs, open houses, seminars etc.
• Managing and nurture all leads, prospects and clients in CRM
• Follow up with all non-closed leads (qualified and “maybe” qualified) quarterly, and yearly.
• Qualifying leads with initial phone/video call and in person consultations
• Provide projected budget ranges in the qualification process and in closing Design Agreements
• Scheduling and conducting in-home consultations with qualified prospects
• Collecting basic project information upon closing Phase 1 of LBK’s Design agreement. This included photos, notes, budget, canvas scans and general work scopes
• Maintain communication with clients throughout the entire design process (bonding and rapport)
• Schedule and lead sales debrief meeting with design, estimating and project management as needed.
• Hand-Off completed/closed Design Agreements to admin/office manager to be uploaded onto LBK software platforms
• Schedule and lead Team Site Survey meeting post Phase 1 Design Agreement signing
• Attend Phase 1 Design Review Presentation Meeting with the intention of moving client into Phase 2 Selections
• Attend Production, Sales, and Design meetings
• Develop and maintain personal sales goal
• Pursue positive client reviews and referrals (Google, Facebook, Houzz, etc.)
• Conduct warranty check-ins (3- and 6-month phone calls; 1-year site visit with upsell conversation for future projects)
• Welcome in Design Center “walk-ins” if available
• Conduct client site visits during construction ( at least 2-3 times depending on project length)
• Conduct final walk-through with project management and team with clients upon project completion • Participate in celebration meetings
• Attend company outing and team-building exercises
• Maintain a professional appearance. Appropriate dress code requires a minimum of buttoned, long-sleeved shirts tucked in, slacks or khaki pants, clean dress shoes, necktie and jacket optional.
• Complete initial LBK Sales Training and continuing/ongoing sales training

Professional Skill & Requirements:

• Demonstrated knowledge of construction, building processes (internal, permitting, zoning, design, etc.), and contract management
• Demonstrated expertise with company policies and business practices
• Record keeping and task management via CRM
• Communication and client satisfaction
• Participate in continuing education and training • Formal Sales Training. Sandler preferred
• Proficiency in technology and computers including Google Workspace, Drive, Microsoft Office, CRM, and Google Calendar
• Contract negotiation

Personal Requirements:

• Entrepreneurial with a self-starting personality; ability to prioritize and manage multiple responsibilities simultaneously
• Strong organizational skills, ability to multitask and effectively execute in a fast-paced work environment
• Detail-oriented with a focus on delivering high-quality results
• Ability to work and communicate professionally and effectively with others at all levels of the organization
• Ability to work independently and as part of a team, to take on tasks with a high level of complexity
• Track record of taking initiative and meeting tight deadlines
• Self-motivated and goal-oriented
• Continuous-improvement minded; understands business processes to identify opportunities for improvement

Design & Estimating Department Collaboration:

All Sales are managed by the Company Sales Manager. However, it will be the job of the Design/Build Consultant to team up with the design team and estimating in the communication of project work scope and budget in the “Design-to-Contract phase.

• Maintain a positive, team-oriented relationship with the design team.
• After a client is retained, a full on-site survey must be conducted to collect all necessary measurements, check all mechanicals, existing structural loads, and the tangibility of any changes in structural loads regarding the proposed work
• Sales handoff - Ensure that all notes and crucial information are delivered and reviewed via debrief meetings and input onto Monday.com.
• Review proposed designs prior to client presentation
• Participate in job autopsy meetings

Marketing Department Collaboration:

At LBK, sales and marketing is a collaborative effort. What is accomplished in marketing reflects what can be accomplished in sales. The Design/Build Consultant must work alongside marketing to understand what is working, what is not working, as well as strategizing on new marketing efforts

• Conduct monthly sales/marketing meetings to review the effectiveness of each marketing campaign
• Brainstorm new ideas and tactics to increase effectiveness and brand awareness
• Collaborate on yearly marketing calendar twice per year
• Attend marketing budget review meetings

General

• Warranty: Take in warranty claims on workmanship. Determine validity of claims. Assign and schedule warranty work as necessary

Compensation

Year 1: $70,000 base salary + 2.5% gross commission. Year 1 quota is 3M.

Year 2: $35,000 base salary + 4.0% gross commission. Year 2 quota is 4.5M

401K base 3% up to 4% - Eligibility after 1 year

Healthcare - Eligibility after 3 months

Up 15 days PTO after 2 years

5 paid sick days after 1 year

Paid Holidays

IRS Mileage/vehicle reimbursement

LBK Design Build is a local, family-owned, award-winning firm that specializes in design, residential remodeling, new construction, and various building projects. Our projects vary in size and scope, but all of our clients go through our strategic design-build process, and we pride ourselves on our team.

Company Description

LBK Design Build is a local, family-owned, award-winning firm that specializes in design, residential remodeling, new construction, and various building projects. Our projects vary in size and scope, but all of our clients go through our strategic design-build process, and we pride ourselves on our team.