Manager, Customs Brokerage - Tacoma, WA.

We are seeking a candidate with 5–7 years of experience within a customs brokerage environment, with preferred experience utilizing CargoWise. An active Customs Brokerage License is considered a strong plus for this opportunity. This role will heavily support import customers and requires experience working with containers, air freight, and government agencies related to U.S. Commerce and customs processes. This position operates on a hybrid schedule, with all team members required to be onsite in the office every Friday. This position in conjunction with the Corporate Customs Compliance Manager and Director, Logistics oversees all compliance aspects of CHB operations and any related problem resolutions. They must possess and demonstrate strong leadership in CHB areas and be able to work collaboratively with large operational teams. Furthermore, this person needs to be able to articulate a long-term vision for the CHB department and to convert strategic objectives into action plans for their team. KEY DUTIES AND RESPONSIBILITIES • Maintain strong customer relationships to improve service and increase customer satisfaction • Troubleshoot technical issues and ensure consistent service delivery • Identify customer needs and oversee service delivery within CHB context • Drive root cause analysis and corrective action plan when issues arise with customers, record keeping, audits, etc. • Determine ways to be cost effective without sacrificing customer satisfaction and drive productivity improvement • Provide guidance to employees and offer positive feedback to promote learning and continued education ADDITIONAL DUTIES AND RESPONSIBILITIES · Make recommendations to continuously improve processes and team efficiency. MINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES) • Bachelor’s Degree or equivalent work experience • Customs House Brokerage License Required • CargoWise Experience a plus • 7 years of experience in the industry • A well organized and self-directed individual who is a team player • Ability to be resourceful, creative and maintain flexibility, manage resources effectively and efficiently • Persistently drives issues to closure • Commitment to working with shared leadership and in cross-functional teams • Strong creative problem solving and analytical skills • Time management skills to prioritize and balance of daily tasks, client and network needs • Excellent verbal and written communication skills • Excellent relationship building skills. • High Integrity Pay Range:$92,100.00 - $165,800.00 Why Lineage? This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members. Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law. Benefits Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year. More vacancies in the Netherlands Not sure which role is right for you? Let us do the work! Share your contact information and a resume or CV. A member of our recruiting team will reach out to you to explore roles we think could be a good match. At Lineage, we have a shared purpose: We are transforming the food supply chain to eliminate waste and help feed the world. Our shared purpose drives everything we do in all parts of our organization, from the warehouse floor to the corner office. The work we do is noble, and our team members are passionate about the impact they make every day. Working at Lineage is not just a job – it’s an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of the Lineage Logistics team, you are a critical link in the food supply chain. If you are having trouble applying, contact our Human Resources team here: Contact Us | Lineage Logistics At Lineage Logistics, helping to feed the world is more than a job – it’s a purpose we live every day. Lineage is one of the world’s leading temperature-controlled logistics companies. Driven by our core values, we’re reimagining the global food supply chain. Lineage helps customers ranging from Fortune 500 companies to small family-owned businesses increase the efficiency and protect the integrity of their temperature-controlled supply chain. In recognition of the company’s leading innovations, Lineage was recognized as the No 1. Data Science company on Fast Company’s annual list of the World’s Most Innovative Companies in 2019, in addition to ranking 23rd overall in an evaluation of thousands of companies worldwide. As part of the Lineage family, you’ll have the opportunity to grow your career as we continually expand, using technology and award-winning innovations, to meet the needs of customers around the world.