Director of Operations

Director - Autonomous Vehicles Validation And Operations

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

Salary Range: $117,000.00 - $175,000.00 per year.

Benefits: We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays.

Application Window: This position is expected to remain open until 11-11-2026. We recommend that interested candidates apply within 7 days of the posting date to ensure consideration.

Job Description: What can you expect in a Director - Autonomous Vehicles Validation and Operations role with TaskUs:

As a Director, you will provide strategic leadership and tactical oversight of all matters related to fleet operations including management, dispatching and maintenance for all vehicles. The Program Manager also plays a key role in SOP Creation and compliance and people management.

Responsibilities:

• Define standard operating procedures.
• Create rigorous operating cadence
• Take complete ownership of the business unit's success.
• Develop and execute strategy and tactics for all aspects of our fleet program.
• Leadership requirement to lead the team of supervisors and drivers in the field including scheduling, dispatching, and delivering on specific client response service levels.
• Be responsible for the fleet but also car leases as well as managing all aspects of the vehicles including leases, gasoline, service, and insurance requirements.
• Track and report operational performance, strategic capital, and operating expenses.
• Creation and implementation of management plan to track and manage operating expenses, asset purchases, fuel cost and ongoing maintenance.
• Serve as primary liaison for compliance reviews and audits.
• Regular reporting to leadership to communicate and mitigate any enterprise level risks.
• Implement safety management controls.
• Foster a People First culture centered around wellbeing and safety.

Requirements:

• Bachelors degree or equivalent combination of education, training, and experience is preferred.
• Minimum 10 years of industry experience including responsibility for end-to-end fleet operations.
• 5 years of experience in leadership and coaching
• Demonstrated history of launching successful new products or business units.
• Ability to prepare ROI on business and report to executive leadership about progress, next steps and growth opportunities.
• Operational and technical expertise in aspects of fleet management.
• Capable of leading a team and building strong cross-functional relationships.
• Excellent interpersonal, communication, and management skills.
• Ability to effectively manage third-party vendor relationships.
• Attention to detail with exceptional organizational skills.
• Strong professionalism with foundational skills such as presentation, reliability, and discipline.
• Flexibility to travel.

Location: Phoenix Arizona

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.