Sr. Customer Relationship Manager - EDI

OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. Account Management Maintain post sales contact with accounts in China on a regular basis (Proactive Customer Management - ensures customer satisfaction, probes for new opportunities, ensures contacts are up to date and share information about new services) (Reactive Customer Management – ensures cancellations, credit requests and customer issues are handled in a timely fashion)Negotiate client contracts and renewals and reviewing client agreements on a regular basisEscalate issues to appropriate department and maintain ownership until issues are resolvedSell additional services into base accountsIdentify, lead and pass larger scale opportunities to the field sales representativeTrack customer information regarding volumes, status changes and services, etc.Partner with field sales, delivery and customer support to delivery while maintaining a consistent front to the client.Forecast account revenuesMaintain ongoing follow through and follow-up to customers “Go-To” person Channel Management Develop and support Channel Partners to generate new sales through partnership Maintain strong relationship and act as point person for Opentext Business Network Integrate Channel partners into Opentext support infrastructure to function as part of Opentext teamOthersKeeps abreast of Opentext Business Network offerings and relating the services to the customer’s needsAbility to drive business consistentlyOpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.