Insurance Customer Service Representative

Job Description

Job Description

Start Your Career in Insurance We'll Help You Get Licensed!

Are you a people person who enjoys solving problems, building relationships, and providing exceptional customer service? Are you looking for a career with training, stability, and opportunities to grow?

Allways Insurance Agency in Springfield, Oregon is looking for a friendly, dependable, and motivated Full-Time Insurance Customer Service Representative to join our growing team.

As a Customer Service Representative, you'll be an important part of our customers' experience with our agency. You'll help customers understand their policies, assist with coverage and policy changes, answer questions, and make sure they feel confident about the protection they have in place.

No Insurance Experience? We'll Help You Get Started.

You don't need to come to us with years of insurance experience. We're looking for someone with the right attitude, strong communication skills, attention to detail, and a genuine desire to help people.

If you don't already have your Oregon Property & Casualty insurance license, we'll help you through the licensing process so you can begin building your career in the insurance industry.

You'll receive hands-on training and ongoing support from an experienced team that wants to see you succeed.

A Team Where You Can Learn and Grow

At Allways Insurance, we believe great customer service starts with a great team.

We provide a positive, focused, and collaborative work environment where we support one another, share our knowledge, and work together to provide an exceptional experience for our customers.

We're looking for someone who wants more than just another job. We want someone who is eager to learn, takes pride in their work, and wants the opportunity to grow professionally.

Interested in sales down the road? There are opportunities for advancement into a sales career within our agency for team members who demonstrate the ability and desire to take that next step.

You Could Be a Great Fit If You:

Genuinely enjoy helping and interacting with people

Are friendly, professional, and able to build rapport quickly

Have excellent communication and active listening skills

Take pride in providing outstanding customer service

Are organized and pay close attention to details

Enjoy solving problems and finding solutions

Are dependable and take ownership of your responsibilities

Are comfortable learning new computer systems and technology

Work well in a team environment

Are coachable and eager to learn

Have a positive attitude and strong work ethic

Want to build a long-term career and continue developing professionally

Ready to Start Your Insurance Career?

If you're motivated, enjoy working with people, and want to build a career with an established agency that will invest in your training and development, we'd love to meet you.

Join a team where you can learn, grow, make a difference for customers, and build a career you're proud of.

Apply today to join Allways Insurance Agency!

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Retirement Plan

Paid Holidays

Monthly Bonus opportunities

Team Building Events

Growth Opportunities

Responsibilities

As an Insurance Customer Service Representative, you'll play an important role in delivering an exceptional customer experience while helping ensure our clients have the coverage they need.

Provide friendly, professional, and knowledgeable service to customers by phone, email, and in person.

Assist customers with policy changes, billing questions, payments, coverage questions, and general account needs.

Process policy changes and create, update, and submit endorsements accurately and efficiently.

Prepare and issue insurance documents, certificates, identification cards, and other policy-related documentation.

Review customer accounts to identify coverage gaps and opportunities to better protect our clients.

Educate customers about available coverage options and help them understand how their policies protect them.

Cross-sell and round out existing accounts by identifying additional insurance needs and recommending appropriate products and coverage.

Build strong, long-term relationships with customers through active listening, clear communication, and dependable follow-through.

Maintain accurate and detailed documentation of customer interactions and policy changes within agency systems.

Work proactively to resolve customer concerns and find solutions while delivering a positive experience.

Follow up with customers as needed to ensure requests and policy changes are completed accurately and on time.

Collaborate with the agency's sales and service teams to provide a seamless customer experience and contribute to overall agency goals.

Stay current on insurance products, coverage options, procedures, and company guidelines through ongoing training and development.

Requirements

We're looking for someone who is organized, dependable, and genuinely enjoys helping people. Insurance experience is helpful, but we're willing to train the right person who has a positive attitude and a desire to learn.

Detail-oriented and highly organized, with the ability to manage multiple customer requests and priorities accurately.

Excellent written and verbal communication skills with a friendly, professional approach.

Strong phone and office etiquette and the ability to communicate confidently with customers.

Basic computer skills, including accurate typing, email, data entry, and the ability to learn new software systems.

Strong active listening and problem-solving skills with the ability to understand customer needs and find solutions.

Ability to build rapport and develop positive relationships with customers.

Dependable, professional, and committed to providing outstanding customer service.

Self-motivated with the ability to work independently while also contributing to a team-oriented environment.

Comfortable learning about insurance products, coverage options, and agency procedures.

Willingness to obtain an Oregon Property & Casualty insurance license if not already licensed.

Previous customer service, office, or insurance experience is helpful but not required.

High school diploma or equivalent.