Shift Lead

Location: Stuart, Florida Join one of the largest retail operations dedicated to providing Pet Parents with the best selection of pet care items and passionate customer service at Pet Supermarket. Pet Supermarket is a caring community focused on the well‑being of pets and their owners. Shift Lead Skills Outgoing, upbeat, people‑person, sales driven, and great organizational skills. High‑energy environment; work together to drive results and help Pet Parents with all their pet needs. Pet Experts Thrives in a high‑energy environment, collaborates with team members, and helps Pet Parents with all their pet needs. Benefits Competitive pay Employee discounts Flexible schedule Room for advancement Working with pets Essential Duties & Responsibilities Sales Leadership Assist customers and lead the team in driving sales, service, and customer experience initiatives in store to achieve sales, KPIs and store performance goals. Prioritize, assign, and delegate daily goals, tasks, and assignments to associate team and ensure proper completion when manager on duty. Maintain a high level of professionalism and positive attitude in the workplace, including conduct in verbal, written, and email communication. Customer Excellence Partner with the Store Manager to plan and execute community events and develop mutually beneficial business relationships with various rescue agencies. Protect employees and customers by maintaining a safe and clean store environment. Required to maintain cleanliness and well‑being of all livestock including animal care and feeding. Lead and demonstrate engagement with customers using selling and service model. Operations & Team Building Supports, understands, and is accountable for maintaining store standards and meeting all safety requirements / standards, including the protection of all company assets both tangible and intangible. Clean pet enclosures and ensure all animals have appropriate food and water. Support in maintaining the fish system. Assist with restocking merchandise on shelves and fixtures and moving products from the stockroom to the sales floor. Heavy lifting up to 55 lbs may be repeatedly required several times throughout a shift. Partners with the Store Manager to ensure physical inventories are accurate, counts are taken, and shrink goals are met. Proficient in store opening and closing procedures. Accountable for communicating concerns with gaps in performance to Store Manager or Assistant Store Manager so this can be addressed appropriately and in a timely manner. Support the execution of new hire training and merchandising guidelines. Support the execution of community events and partnering with various rescue agencies. Complete tasks and other duties as assigned by store management. Business Insight Understands the business. Regularly monitors business throughout the day / shift. Needs to be able to react to business needs. Required Experience & Education Minimum 1 year retail or customer service experience. Enjoy working with and around animals. Physical Demands, Working Conditions and Effort of Position Heavy lifting up to 55 lbs required several times throughout a shift. Majority of tasks do not require long periods of mental concentration; active listening required when communicating with customers and employees. Active observation required when merchandising the store. Works in a relatively temperature‑stable environment. May occasionally need to work alone. Accidental injuries from pets are possible; common injuries are slips, trips, and falls and strains and sprains due to lifting. Competencies Customer Focus: Dedicated to meeting expectations and requirements of internal and external customers, establishing effective relationships. Motivating Others: Creates an inclusive climate, can motivate others, communicates tasks and decisions, invites input, makes each individual feel their work is important. Drive for Results: Consistently exceeds goals, pushes self and others for results. Listening: Practices attentive and active listening, has patience to hear people out, can accurately restate opinions even when disagreeing. Compassion: Genuinely cares about people, is available and ready to help, demonstrates empathy. Time Management: Uses time effectively, values time, concentrates on priorities, gets more done. Delegation: Clearly delegates routine and important tasks and decisions. Equal Opportunity Employment Pet Supermarket is an equal opportunity employer and a Drug Free Workplace. We believe in investing in the development of our people and have an industry‑leading promotion rate. Our mission is to offer the highest quality products at a great value to improve the quality of life for all pets and pet owners. #J-18808-Ljbffr