Senior Representative, Contact Center

Senior Representative, Contact Center

POSITION OVERVIEW
The primary role of the Contact Centre Consultant is to receive inbound telephone calls in relation to customer services: placing orders, product inquiries, quotes, return, and problem solving)
The role includes maintaining; completing and ensuring relevant documents and systems are accurate and kept up to date in addition to supporting the Contact Centre with outbound campaign (outbound calls) when required in relation to specific sales /marketing activities.

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;


• Ensure the confidentiality and integrity of the information being accessed;


• Report any suspected information security violation or breach, and


• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.