Director of Freight Forwarding / Branch General Manager

About the job Director of Freight Forwarding / Branch General Manager


Position Summary
We are seeking a proactive, entrepreneurial-minded Director of Freight Forwarding / Branch
General Manager to lead and grow our freight forwarding operations. This is a high-impact
leadership role where you will oversee all aspects of the business, including sales, marketing, operations, customer service, P&L management, and employee development. As we continue to expand our U.S. footprint, we are looking for a self-starter who can drive business development efforts, build strategic partnerships, and scale both revenue and service capability. This role is ideal for a candidate who thrives in a growth-stage environment, is not afraid to get hands-on, and is comfortable making strategic decisions while leading by example. Fluency in Korean and English is required to communicate effectively with headquarters, partners, and clients.

Key Responsibilities
Business Development & Growth
- Proactively identify and pursue new business opportunities in freight forwarding and logistics.
- Develop and maintain strong relationships with key customers and partners.
- Represent the company externally to grow brand presence and regional influence.
- Launch and execute initiatives to penetrate new markets and drive consistent revenue growth.
Strategic Leadership & P&L Ownership
- Own and manage the branchs full Profit & Loss (P&L) accountability.
- Set short- and long-term goals for sales and operational performance.
- Lead budget planning, forecasting, and KPI tracking.
Freight Forwarding Operations
- Oversee air, ocean, import/export, and domestic freight operations.
- Ensure service excellence, compliance, and continuous process improvement.
- Lead vendor and carrier negotiations and manage service-level agreements (SLAs).
Team Leadership & HR Management
- Hire, train, and mentor staff across operations, sales, and support.
- Drive a high-performance culture by setting clear expectations and leading by example.
Handle performance reviews, disciplinary actions, and ongoing professional
development.
Customer Experience & Communication
- Foster a customer-first culture and ensure seamless handling of escalations and service delivery.
- Establish proactive communication protocols with internal teams and external clients.
- Maintain transparency and responsiveness across all departments.
Contract, Vendor & Compliance Management
- Oversee contract administration, rate filings, and legal documentation with clients and vendors.
- Ensure compliance with all local, federal, and international trade regulations.
- Serve as the key contact for regulatory bodies and service partners.

Qualifications
- Minimum 710 years of freight forwarding or logistics experience, with at least 3 years in a senior leadership role.
- Proven ability to build new business and grow existing accounts.
- Strong understanding of freight operations, customs compliance, and international logistics.
- Full P&L management experience.
- Bilingual in Korean and English (spoken and written) Required.
- Excellent leadership, negotiation, and client relationship management skills.
- Proficiency with logistics systems (e.g., Cargowise, SAP, etc.) and Microsoft Office.
- Bachelors degree in Business, Logistics, Supply Chain, or related field (MBA is a plus).

Key Traits
- Proactive and Strategic Thinker
- Entrepreneurial and Revenue-Driven
- Confident Decision Maker
- Strong Leadership and Team Management
- Bilingual Communicator (Korean/English)
- Results-Oriented with High Accountability

Work Conditions
- Salary: $85,000$105,000 (based on experience)
- Employment Type: Full-Time, On-Site
- Location: Compton, CA
- Work Hours: MondayFriday, 8:00 AM 5:00 PM

Company Benefits
- Health, Dental, Vision Insurance 100% coverage for you and your family
- Paid Time Off
- 401(K) with Company Match
- Free Daily Lunch Catering
- Annual Performance-Based Incentives
- Certification Recognition Program
- Fitness Center Membership Subsidy Program