Patient Access Representative PRN

Patient Access Representative - PRN

River View Health has an opening for a (PRN - as needed) Patient Access Representative Main Clinic. This is a PRN position that requires day, evening, and weekend availability. Availability to work overnights is a plus.

The Patient Access Representative:

• Answers phones and schedules patients for initial or follow-up appointments.
• Greets and registers patients while collecting and accurately entering all information required for visit.
• Communicates clearly and effectively with patients and families, physicians, nurses and insurance companies.
• Performs insurance verification either real time or manual verification for eligibility.
• Performs point of service, collection of co-pays and other patient liability.
• Obtains signatures for all necessary documents.
• Safeguards and reconciles all monies collected daily in compliance to cash handling policies and procedures.
• This position will be cross trained to the Emergency Department for Patient Access responsibilities in that area when needed.

Qualifications

Required:

• Minimum two (2) years of customer service experience
• Ability to sit, stand or walk for long periods of time

Preferred:

• Experience in health care setting
• Proficiency with Microsoft Office
• Experience in Patient Access and/or Epic
• Basic knowledge of medical terminology, insurance

Competencies:

• Ensure accurate data entry for patient registration and scheduling
• Ability to work effectively in a team environment