Intake Specialist

Intake Specialist Location: Frederick, MD Shift: Monday‑Friday 8 am‑5 pm Responsibilities Verifies insurance eligibility and benefits of prospective referrals and determines rate requirements as it relates to in or out of network coverage in an accurate and timely manner. Obtains all authorizations as needed from payer for services ordered or requested. Initiates one‑time letters of agreement (LOAs) and negotiates rates as dictated by established policies and procedures. Recognizes changes in a payer that could affect our ability to obtain authorization and escalates to leadership as needed. Manages work assignment to ensure all tasks and coordination notes are completed promptly. Coordinates and communicates with the branch location regarding any changes or updates from the payer. Documents and communicates patient deductible, out‑of‑pocket expense, lifetime maximum, benefit days, patient responsibility and any additional benefits information to agency accurately and promptly. Documents specific details related to the authorization including effective and end dates in associated software application via patient notes, authorizations, tasks, workflow, phone calls and/or email in an accurate and timely manner. Reviews and replies to branch location's urgent requests in a timely and accurate manner. Skills & Qualifications Data entry, customer service, financial, customer service oriented, Microsoft Office, clerical, authorizations, health care, health insurance, data entry accuracy. Microsoft Office, ability to navigate multiple monitors. Consistent experience or ability to jump into a new environment; computer proficiency extremely important. Open to all different experience if comfortable with computers; most important intangibles, customer service, dependable, willingness to learn. MUST PASS Excel Testing. Best: customer service, medical, insurance. Entry level experience. Job Type & Location Contract position based out of Hagerstown, MD. Workplace type: fully onsite. Application deadline: anticipated to close on June 26, 2026. Pay and Benefits Pay range: $18.00 - $19.00 per hour. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision. Critical illness, accident, and hospital. 401(k) retirement plan – pre‑tax and Roth post‑tax contributions available. Life insurance (voluntary life & AD&D for the employee and dependents).Short and long‑term disability. Health Spending Account (HSA). Transportation benefits. Employee Assistance Program. Time off/leave (PTO, vacation or sick leave). Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. #J-18808-Ljbffr