Front Desk Coordinator

Location: Kingsport, TN

Job Type: Full-Time (Monday – Friday, 8:00 AM – 5:00 PM)

Industry: Legal / Professional Services

Compensation: $17 + per hour DOE

We are seeking a professional, reliable, and detail-oriented Front Desk Coordinator to join our client's team in Kingsport, TN. As the primary point of contact for our client, you will welcome visitors, manage incoming communications, and deliver essential administrative, billing, and legal support across daily office operations. The ideal candidate possesses exceptional organizational skills, sound judgment, and a commitment to maintaining smooth daily operations in a fast-paced environment.

• Front Office Hospitality & Call Management: Greet clients and visitors warmly. Answer, screen, and route incoming calls, gather initial inquiry details, and direct callers appropriately.
• Administrative & Event Support: Schedule conference rooms, Zoom calls, and meetings. Organize office lunches and firm events. Monitor and order office supplies.
• Mail & Courier Operations: Handle incoming/outgoing mail, faxes, FedEx, and courier services. Coordinate runner assignments and daily task priorities.
• Legal Administrative Support: Perform conflict checks and assist with opening/closing client matters using practice management software (ProLaw). Maintain court dockets, organize digital files, and assist with electronic court filings.
• Billing & Financial Support: Assist the Billing Department with preparing, organizing, and distributing monthly client invoices and maintaining prebill records.

• Education: High school diploma or equivalent required; additional college coursework or professional training preferred.
• Experience: Prior experience in a professional office, administrative, or customer-facing role required. Previous legal/law firm experience is a strong plus.
• Software: Proficient in Microsoft Office Suite (Word, Outlook, Excel). Ability to quickly learn legal software (ProLaw).
• Skills: Excellent verbal and written communication skills, high attention to detail, strong prioritization skills, and strict adherence to client confidentiality.
• Certifications: Tennessee Notary Public commission is preferred.
• Physical Requirements: Ability to lift/move office supplies or files weighing up to 50 lbs as needed.