UKG Analyst

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Beacon Hill is looking for a UKG Analyst to support the ongoing maintenance and administration of UKG Pro Workforce Management (WFM) in a fully remote, 6-month+ contract role. This position is ideal for HRIS professionals with experience supporting UKG environments, managing ServiceNow tickets, and working with HCM and FCM functions. The analyst will be responsible for monitoring and reporting issues, supporting application sustainment activities, assisting with testing and documentation, managing access requests, and helping ensure the stability of UKG integrations. Strong communication skills and the ability to work independently are essential, while advanced troubleshooting and resolution responsibilities will be handled by senior team members.
Required Skills:
Experience supporting UKG Pro Workforce Management (UKG Pro WFM)
Knowledge of Time & Attendance and Scheduling functionality
Understanding of HCM and FCM processes
Experience monitoring, identifying, and reporting application issues
ServiceNow ticket and incident management experience
Experience creating and maintaining knowledge base documentation
Familiarity with UKG integrations and application sustainment activities
Experience supporting user access requests through SailPoint or similar identity management tools
Ability to assist with testing, validation, and change documentation
Working knowledge of Advanced Scheduling and Absence Management
Familiarity with Hyperfinds, Dataviews, Notifications, Transaction Assistant, and CRT functionality
Strong verbal and written communication skills
Ability to work independently and manage assigned tasks with minimal supervision
Willingness to participate in an on-call rotation
Desired Skills:
UKG Pro WFM Workforce Analytics experience
UKG Pro WFM DataHub knowledge
Healthcare Productivity experience
Kronos Workforce Central (WFC) experience
REST API knowledge
ProWatch experience
SQL skills
Jira experience
Experience supporting enterprise workforce management environments
Familiarity with release management and assessing application impacts from system upgrades


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