Liability Claims Specialist at American Integrity Insurance Company in Tampa, Florida

Job Opportunity at American Integrity Insurance

American Integrity Insurance (NYSE: AII) is a leading provider of homeowners insurance, proudly serving over 400,000 policyholders across the Southeast. Comprised of more than 300 insurance professionals, most of whom work in our Tampa-area headquarters, and exclusively represented by more than 3,000 independent agents, we offer sound and comprehensive property and dwelling insurance to families throughout Florida, Georgia, and South Carolina. Our organization derives its Strength From IntegrityTM, and we are proud to have been recognized as a Top Place to Work in Tampa by the Tampa Bay Times and a Best Place to Work in Insurance by Business Insurance Magazine for the past twelve years. We have also rated among the Top Workplaces in the USA by USA Today for the past five years.

A Day in the Life:

Who knew Insurance could be this fun? From company picnics to charity events, no one can ever say American Integrity Insurance doesn't understand the importance of having fun, helping others, or giving back. Our company culture is priceless, and it's built around our six core values: Integrity, Commitment, Teamwork, Humility, Passion, and Fun. As a team working to provide home insurance solutions to our policyholders, together we aim to achieve greater heights each day and celebrate each other's accomplishments along the way. It is our mission to continue providing reliable, customer-centric homeowners insurance and paying claims in a timely manner when our customers suffer a loss - and to do so with Integrity.

Learn more about American Integrity Insurance and our job opportunities.

• Investigate, identify, and resolve liability issues. Contacts insured same day as claim is assigned.
• Interact extensively with various parties involved in the liability claims process.
• Understand bad faith concerns associated with liability insurance defense matters, and works to mitigate bad faith exposure.
• Conduct proper investigations on liability and damages, and procure proper documentation and supporting reports utilizing vendors appropriately.
• Continually evaluate liability and damages as new information is received.
• Review and process correspondence and take appropriate action as required. Maintain up-to-date claim file diary.
• Exercise proper judgment and decision making to analyze the liability exposure and to determine the proper course of action to appropriately settle the claim in good faith.
• Retain and work with liability defense attorney, overseeing and ensuring appropriate representation of policyholder.
• Assess exposure and sets proper reserves. Notify management of large losses promptly.
• Communicate appropriately with policyholder. Alert policyholder to any exposure beyond insurance policy.
• Utilize critical thinking and solid judgment to solve problems, make decisions and resolve complex issues inherent in handling liability and litigation losses.
• Document and communicate all claim activities timely and effectively and in a manner which supports the outcome of the claim file.
• Successfully negotiate the settlement and disposition of claims, showing utmost good faith toward policyholder.
• May support special projects, as assigned, within the established time and quality guidelines.
• Handle claims consistent with established corporate policies, procedures and "Best Practices" and also in accordance with any statutory, regulatory and ethics requirement.

Education: Bachelor's degree from four-year college or university; or equivalent combination of education and experience.

Experience: Three (3) to five (5) years prior experience as a liability adjuster.

Licensure: State of Florida 520 or 620 License desired. Completion of insurance courses such as IIA, AEI, or CPCU preferred.

Skills & Knowledge:

• Ability to analyze facts and coverages in order to evaluate damages.
• Proven ability in negotiation and investigation required.
• Ability to communicate interpersonally with individuals and groups via telephone and in writing. Ability to communicate effectively with a wide variety of technical / professional / consumer clients.
• Microsoft Windows and Office Suite experience.
• Familiarity with industry claims systems and property estimating systems such as Xactimate.