Center Administrative Assistant

Colorado PACE has an immediate opening for a Center Administrative Assistant.

LOCATION: Aurora and Greeley, CO

STATUS: Full-time

SCHEDULE: Monday-Friday, 8-4:40

HOURLY PAY RANGE: $21.06 - $24.75

SUPPLEMENTAL PAY: Based on position, schedule and/or availability: Overtime

MILEAGE AND EXPENSE REIMBURSEMENT: Sixty-two and a half cents per mile – one of the highest in the industry!

CULTURE, BENEFITS AND PERKS:

• We value engagement, community, and outreach initiatives and know it matters for our team members and our patients. We provide welcoming and supportive care to our patients and a work environment where all team members feel respected and valued.
• We support a culture of work-life balance and provide team members with two, free, confidential and robust benefit programs designed to provide solutions to the logistical and financial problems that arise in life.
• Employer pays over 90% of employee medical premium in some plans
• Health Savings Account (HSA) with significant Employer Funding: Single $1,000, Family $2,000
• Healthcare Benefits are effective on the 1st of the month following 30 days of employment
• Extensive Paid Time Off (PTO/Vacation Pay): 18 days in the first year for FT team members
• Seven Paid Holidays with an additional Floating Holiday
• 403(b) Retirement Plan with Employer Match: 50% match up to 8% of total compensation
• Company-Paid Life and AD&D Insurance
• Career & Logo wear
• Education Reimbursement Program
• Clinical Career Ladders
• Certification Pay
• Generous Discover-a-Star Team Member Referral Program
• Team Member Service Awards
• Early Wage Access
• Legal and Identity Protection
• Robust Leadership Development Training Program

REWARDING WORK YOU WILL DO:

The Center Administrative Assistant will provide executive-level administrative support to the President and Center Director while serving as the primary administrative resource for the Interdisciplinary Team (IDT). The position will coordinate internal operations, calendars, scheduling, communications, data management, and administrative workflows across Colorado PACE and Pathways PACE, while continuing to support key operational functions within the Center.

The position will supervise one direct report (Receptionist) and provide reception coverage during lunch breaks and other scheduled absences.

People

• Provide confidential administrative support to the President, Center Director, and IDT leadership.
• Manage complex calendars and scheduling for leadership.
• Coordinate internal and external meetings.
• Record meeting minutes and track action items.
• Maintain executive priorities and deadlines.
• Screen, prioritize, and route communications appropriately.
• Coordinate travel, external training, conference registrations, and contract onboarding activities.
• Support the IDT with administrative tasks.

Operational Coordination

• Coordinate interdisciplinary team meeting schedules.
• Maintain organization-wide calendars.
• Coordinate internal scheduling for staff and leadership.
• Manage outside participant scheduling with specialty providers and external partners.
• Lead the daily Morning Meeting, document key updates, and serve as meeting scribe.
• Maintain project trackers and organizational action-item logs.
• Coordinate document routing for signatures.
• Assist with contract routing and administrative workflows.
• Maintain policy and SOP version control.
• Manage the organization's on-call schedule.
• Provide reception coverage during lunch periods and other planned absences.

Data & Information Management

• Perform accurate data entry into organizational databases and tracking systems.
• Maintain electronic filing systems.
• Keep the EMR updated with appropriate administrative information.
• Maintain operational spreadsheets, dashboards, and tracking tools.

Participant & Program Support

• Respond to participant concerns and grievances in a timely manner.
• Oversee assigned process improvement projects.
• Schedule and coordinate contracted providers.
• Educate contracted providers regarding Colorado PACE processes and expectations.
• Coordinate participant scheduling with outside providers.
• Support daily operational workflow across all PACE programs.

Community Engagement

• Educate community members, healthcare providers, and educational institutions regarding Colorado PACE philosophy and services.
• Empower staff to develop community relationships and promote Colorado PACE services.

Leadership & Supervision

• Supervise the Receptionist.
• Provide coaching, performance feedback, and annual evaluations for the Receptionist.
• Promote teamwork and excellent customer service throughout the organization.
• Ensure efficient front office operations and administrative support services.

WHAT WE ARE GOING TO LOVE ABOUT YOU:

• Minimum Education: Associate degree preferred. Experience in lieu of education will be considered.
• Minimum Experience: Passion for working with the elderly. Strong leadership experience working within a team environment. Experience in health care services for frail populations. Strong personnel skills. Must be able to utilize software for data analysis and aggregation.
• Required License: Valid Colorado Driver License and proof of auto insurance in accordance with state statute

PHYSICAL REQUIREMENTS:

• Ability to lift/carry a minimum of 30 lb.

Care Synergy is a network of mission driven, nonprofit healthcare organizations dedicated to caring for very ill, frail, and primarily elderly individuals by keeping them at home and out of the hospital while maximizing comfort, dignity, and quality of life.

The Care Synergy enterprise includes a group of collaborating nonprofit Affiliates across Colorado’s Front Range that share resources, expertise, and infrastructure to deliver high quality, compassionate care. Collectively, the enterprise generates approximately $100 million in annual revenue and serves thousands of individuals and families each year through hospice, home health, palliative care, CAPABLE, wellness, and PACE programs.

Across the Care Synergy network, the organizations provide significant community impact, including more than 7,000 hospice patients served annually, more than 2,000 palliative care patients, more than 355,000 hospice days of care each year, and more than $1.6 million in charitable care provided annually.

Care Synergy affiliated programs include The Denver Hospice, Pathways Hospice, Pikes Peak Hospice and Palliative Care, Colorado Visiting Nurse Association, CAPABLE, and Superior Medical Equipment, along with PACE programs including Colorado PACE and Pathways PACE.