Xfinity Retail Service Associate

Job Summary Responsible for supporting the store team so that a best in class experience for customers can be delivered. Provides great support to customers and the store team while constantly striving for improvement. Maintains accurate inventory, clean stores, tight back of house spaces and ensures excited customers who come back to learn more. Works on straight forward tasks using established procedures. Core Responsibilities Provides strong understanding and enthusiasm for technology, especially company products and services and is a go-to resource who supports the store team in the front and back of the store. Constantly scans the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning, and reports to leadership when exceptions are found. Greets customers and, when appropriate, connects them to a sales consultant in a timely manner. Demonstrates company technology to new customers to ensure they know the basics of Xfinity services. Performs non-sales customer service transactions including equipment returns and swaps, and customer pick up for buy-online-pick-up in-store order fulfillment. Serves as an in-store expert for Xfinity Mobile support and provides post-sales support for device data transfers and phone number ports. Assists with onboarding of Xfinity Mobile customers, post-sale or with a sales representative, including setting up online accounts, data transfer, mobile device education, or addressing account set up errors. Assists store leadership in inventory and merchandising responsibilities: checks and inspects the back of the store for cleanliness, security, and proper inventory placement; assists with receiving inventory and properly stocking the back of house to store standards. Conducts the weekly cycle count process and identifies opportunities to improve the store count process. Knows current processes and procedures and suggests improvements that enhance the customer and/or store experience. Adapts to store management priorities and demonstrates professionalism and integrity. Carrys and lifts up to 25-pound boxes, stands and moves constantly within the store. Maintains regular, consistent and punctual attendance. Works nights and weekends, variable schedules, and overtime as necessary. Performs other duties and responsibilities as assigned. Qualifications High School or Equivalent. 0-2 years of related experience. Must be able to carry and lift up to 25-pound boxes, stand and move constantly, and maintain regular, consistent and punctual attendance. Ability to work nights and weekends, variable schedules, and overtime as necessary. Skills Communication Customer‑Focused Professional Integrity Resilience Self‑Motivation Teamwork Workplace Organization Compensation & Benefits Base Pay: $15.00 per hour. Most sales positions are eligible for commission under the terms of an applicable plan, while most non‑sales positions are eligible for a bonus. Comcast provides best‑in‑class benefits to eligible employees, including options, expert guidance and always‑on tools. EEO Statement We are an equal opportunity workplace. Comcast is an EEO/AA/Drug Free Workplace. Disclaimer The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. #J-18808-Ljbffr Blueface Ltd