Head of Social Communications

Head of Social Communications

San Francisco, CA | New York City, NY

About Anthropic

Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the Role

We're seeking a culturally attuned Head of Social Communications with impeccable judgment and genuine range.

You'll drive proactive and reactive social communications strategies for both Anthropic and Claude, expressing and balancing each distinctive brand with technical credibility, audience empathy, and candor about both the promise and risks of AI.

This role will sit within the Communications team, but operate at the seam between Communications and Marketing, ensuring our organic social communications, campaigns and incident response work in concert with editorial, earned media, brand campaigns, and product marketing.

You'll facilitate thoughtful, high-substance social conversation around new models, products, and major company announcements, partnering closely with our marketing, editorial, and creative teams.

You'll also lead our social response for breaking news cycles, and manage the issues and incidents that come with being at the center of the AI conversation.

Responsibilities

• Own and evolve social communications strategy for Anthropic's brand channels across current and emerging platforms, deepening trust with our audiences and reaching new communities as we grow
• Steward Anthropic's voice across platforms and audiences: nuanced, candid, technically credible, and empathetic
• Serve as the bridge between Communications' and Marketing's social workstreams, ensuring all of the functions are working together
• Build affinity for both the Anthropic and Claude brands, partnering closely with the Claude social marketing team so company, research, and product storytelling complement one another
• Plan and execute social communications strategy for major moments, including model launches, research publications, policy positions, partnerships, and company milestones. Translate complex technical material for broad audiences
• Lead reactive issue and incident communications on social channels including X, coordinating with communications leadership, legal, policy, and the community teams to respond with speed, accuracy, and sound judgment
• Build and nurture our online communities: monitor sentiment and cultural conversation in real time, engage authentically with developers, fans, and critics, and apply judgment on how and when to support constructive conversations
• Identify and engage key voices in the AI ecosystem — researchers, builders, creators, and commentators — to extend our reach and credibility
• Measure what matters: track sentiment, share of voice, brand affinity, and community health, and use those insights to inform the team's strategy
• Help shape the future of the social function as it grows, including mentoring teammates and managing agency or contractor support

You May Be a Good Fit If You:

• Have 8+ years of experience leading social communications and response strategy for a brand operating under significant public, media, or community scrutiny
• Have a proven track record of growing audiences, and of deepening engagement and trust, not just follower counts
• Possess exceptional writing skills and demonstrated mastery of nuanced brand voice: you can move between technical depth, institutional gravity, and genuine playfulness with ease
• Have operated across communications and marketing organizations, and understand how organic social, earned media, brand, and product marketing fit together
• Have managed multi-brand or company-plus-product social ecosystems, keeping distinct voices coherent and complementary
• Have led social channel strategy through genuine crises and high-stakes news cycles, with clear escalation frameworks and calm, rapid judgment
• Have built and managed online communities at scale, with fluency in internet culture and the specific dynamics of developer and AI communities
• Are fluent with social analytics and can connect platform data to brand and business outcomes
• Thrive in fast-paced environments and can manage planned campaigns and unplanned moments simultaneously
• Care about ensuring that transformative AI systems are developed and communicated about responsibly

Strong Candidates May Also:

• Have experience in AI, machine learning, or frontier technology companies
• Have managed social for developer or technical audiences
• Bring a background in journalism, editorial, or creative fields
• Have video editing and multimedia production skills
• Have experience managing agencies, contractors, or direct reports
• Bring international social media experience and an understanding of how our voice travels across markets

The annual compensation range for this role is listed below. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Annual Salary:

$345,000 - $460,000 USD

Logistics

Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience

Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings.

How We're Different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Come Work With Us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.