Technical Support Engineer

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways - from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community. The Role Technical Support Engineer supports customers by resolving standard and moderately complex technical issues with increasing independence. This role has mastered routine support tasks, applies judgment within defined guidelines, and is expanding technical depth across products and customer use cases. Technical Support Engineer contribute meaningfully to team outcomes, support cross functional collaboration, and may provide informal guidance to newer team members. Your Impact Customer Support & Issue Resolution Troubleshoot and resolve standard to moderately complex technical and engineering issues reported by customers. Apply analytical skills to identify root causes and recommend appropriate solutions. Manage assigned support cases independently within established processes and SLAs. Escalate issues as appropriate, providing clear technical context and investigation findings. Technical Expertise & Enablement Build working knowledge across assigned DGM products and solution areas. Assist with customer onboarding, configuration support, and basic system reviews. Contribute to knowledgebase articles, runbooks, and troubleshooting documentation. Participate in product testing, validation activities, or internal improvement initiatives. Collaboration & Growth Collaborate effectively with Engineering, Product, Services, and peer support engineers. Provide informal guidance or assistance to P1 engineers as needed. Communicate technical information clearly to both technical and non-technical audiences. Continuously identify opportunities to improve customer experience and support efficiency. What You'll Need Bachelor’s degree in Electrical Engineering, Computer Engineering, Systems Engineering, or a related field. 2-5 years of relevant professional experience in technical support, engineering, or software environments. Demonstrated ability to troubleshoot software and system-level issues. Strong organizational skills and ability to manage multiple priorities. Effective written and verbal communication skills. Willingness to travel occasionally (typically less than 25%). Ability to work onsite in Medina, MN at least 4 days a week. Work Authorization AspenTech will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. The salary range for this role is $70,700.00 - $88,400.00. This range represents what we in good faith believe is the range possible for base compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range based on several factors. This range may be modified in the future. This role is also eligible for bonus or variable incentive pay. Additional benefits include paid time off, charitable giveback day, medical/dental/vision insurance, and retirement benefits to eligible employees. AspenTech is a global software leader helping industries meet the increasing demand for resources from a rapidly growing population in a profitable and sustainable manner. Our Digital Grid Management software suite, including AspenTech OSI products, helps power and utilities companies achieve superior real-time control, optimization and management for exceptional performance of complex energy networks. If you're looking to make a difference every day and push the limits of performance, AspenTech is doing things no one else thought was possible. As a leading industrial software partner, we help companies all over the world run safer, greener, longer and faster. With over 3700 employees and more than 60 global locations, AspenTech is meeting today's sustainability and business challenges head-on with unmatched expertise, cutting-edge AI-powered technology and a passion to innovate. AspenTech is an Equal Opportunity/Affirmative Action employer. AspenTech does not discriminate against employees or applicants on the basis of age, race, color, religion, creed, ancestry, sex, sexual orientation, gender identity or expression, pregnancy or related conditions, marital status, familial status, national origin, disability, medical condition, genetic information, citizenship, military service or protected Veteran Status or any other basis protected by applicable federal, state, or local law. Reasonable Accommodation: We will provide reasonable accommodations to qualified individuals who have a disability or sincere religious reasons to request accommodation, when necessary to enable the individual to participate in the job application or interview process. If you wish to request an accommodation, please contact us at View email address on click.appcast.io. GDPR Privacy Notice: AspenTech collects a range of personal information during the recruitment process. This may include the following personal or special categories of personal data: recruitment information such as your application form and resume, references, qualifications and membership of any professional bodies and details of any pre-employment assessments; your contact details and date of birth; your gender; your marital status and family details; your identification documents including passport and driver's license and information in relation to your immigration status and right to work with us; information about your contract of employment (or services) including start and end dates of employment, role and location, working hours, details of promotion, salary (including details of previous remuneration), pension, benefits, and holiday entitlement; your racial or ethnic origin; any criminal convictions and offences. AspenTech Security and Privacy Policy Plan Participants Enrolled in the AspenTech US Medical Plans: The Transparency in Coverage Final Rules require certain group health plans to disclose on a public website information regarding in-network provider rates and historical out-of-network allowed amounts and billed charges for covered items and services in two separate machine-readable files (MRF’s). The MRF’s for the benefit package options under AspenTech’s US Employee Benefit Plan are linked below: Transparency in Coverage Rule - Machine Readable Files Transparency In Coverage Rule And Consolidated Appropriations Act Overview and FAQS #J-18808-Ljbffr Aspen Technology, Inc.