Client Service Associate

Location: Portland, ME Salary: $50,000 – $80,000 Position Summary Registered Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/Private Wealth Advisor(s) (PWAs) and teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client‑first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs. Duties and Responsibilities Client Support: Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships Executing money‐movement transactions at the request of the client and/or FA/PWA/team Answering general non‑investment related questions concerning client accounts, including relaying stock positions and providing account balances (e.g., funds due and margin debit) Entering profile information or pre‑filling account documentation on client accounts and/or documents in a clerical capacity at the direction of the client and/or FA/PWA/team Educating or enrolling clients in digital tools (e.g., MS Online, eSign, eAuthorization) Onboarding and maintaining client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or FA/PWA/team Providing existing clients with details around their account information (e.g., investment objectives, risk tolerance) Accepting or entering unsolicited orders and/or solicited orders in a clerical capacity at the direction of the FA/PWA/team Supporting the FAs/PWAs/teams’ marketing strategy (e.g., website maintenance) Assisting FAs/PWAs/teams in delivering against their business plan and client service model Remaining current on all policies, procedures, and new platforms Participating in firm initiatives (e.g., training or education programs), special projects, and/or other duties directed by local management Administrative Support: Answering inbound phone calls or making outbound calls with updates on service requests (e.g., scheduling follow‑up calls with FAs/PWAs/teams as needed) Managing the calendar, including coordinating meetings or events with logistics such as material preparation (e.g., maintaining agendas, sending calendar invites with Zoom credentials) Maintaining travel itineraries, preparing expense reports, and managing the reimbursement process Assisting with general in‑office support functions such as copying, filing, and scanning documentation Preparing and submitting expense reports for processing at the direction of the FA/PWA Education, Experience, Knowledge, and Skills Education and Experience: High School Diploma/Equivalency College degree preferred Active Series 7 (GS) and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) Two or more years of industry experience preferred Knowledge/Skills: Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts Detail‑oriented with superior organizational skills and ability to prioritize Advanced Microsoft Office skills (Word, Excel, Outlook, and PowerPoint) Exceptional writing, interpersonal, and client service skills Strong time‑management skills Team player with the ability to collaborate with others Ability to work in a fast‑paced, evolving environment Adaptable and ability to multitask Goal‑oriented, self‑motivated, and results‑driven Reports To: Business Service Officer What You Can Expect From Morgan Stanley We are committed to maintaining the first‑class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values—putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back—aren’t just beliefs; they guide the decisions we make every day to do what’s best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work‑life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet). #J-18808-Ljbffr