MULTIFUNCTIONAL SALES ASSOCIATE

Multifunctional Sales Associate

At Mango we inspire and we unite through our passion for style and culture. We are present in more than 115 countries and our online presence extends to more than 110 countries. Our team is made up of people of 112 nationalities and 78% of them are women.

We are looking for a Multifunctional Sales Associate for our MANGO store at Victoria Gardens in Rancho Cucamonga, California.

Mission:

Guarantee the best experience of our customers and contribute to increase the sales of the store.

Responsibilities:

Guarantee the best customer experience within the store providing all the support that customers might need. To achieve this, it will be key to possess good product and fashion knowledge, positive attitude and the will to make customers feel at home.

It will be necessary to be familiar with the sales indicators and focusing on improving them. To accomplish this, Multifunctional Sale Associates will have to focus on all the tools available to foster the omnichannel experience.

They need to ensure that the standards of the shopfloor are spotless: product well replenished and that the store clean, tidy and merchandised in an attractive way in order to maximize sales and offer the experience that our customers deserve. In terms of security standards, either in fitting rooms, stockrooms, shopfloor, or cash desk, they must be adhered to.

Different tools will be provided to cover the tasks mentioned above and it is crucial that these tools are used efficiently and in a respectful and appropriate way.

While working at the cash desk, Multifunctional Sales Associates are expected to process all register transactions in a smooth, efficient, and accurate way to ensure that the last part of the experience in the store is enjoyable and satisfactory for the customer while ensuring that all the policies and procedures are followed strictly.

When working in the stockrooms, Multifunctional Sale Associates are expected to participate in all objectives related with operations of the back areas including: delivery, replenishment, transfers in & out, maintenance of the standards of the stockroom, inventories and keeping the area clean, tidy and organized.

Multifunctional Sales Associates are expected to share their knowledge with new starters providing them with basic training and collaborating on their onboardings. At all times, they will be expected to behave according to the values of Mango.

The wellbeing of all our staff is key, and because of that, it is expected to carry all the above following at all the times our Health and Safety standards.

Requirements:

• Preferred 1+ years prior work experience in a retail sales environment
• Customer service oriented
• Independent work ethic, time management skills
• Self-motivated with a desire to achieve results and excel individually, and as a team
• High energy, enthusiastic, passionate, and upbeat attitude
• Fosters genuine connection through compassion, empathy, integrity and building trusting relationships
• Strong communication skills
• Ability to adapt energy and speed
• Computer skills to operate point of sale system is a plus

What makes us special?

• As a member of the Mango team, you'll get a 40% discount on all our lines, so that you'll always be wearing the latest!
• Insurance Benefit: You only pay a % of the value!
• 401(K) Pension Plan
• Holidays + Wellness Days
• Vacation Days
• Commuter Benefits
• Bonus and/or Commission paid monthly
• At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you toward success.
• Think big! Mango offers you international opportunities in over 115 markets for you to broaden your horizons and grow with us globally.

We like you!