Balducci's Home Shopping Dept. Manager - McLean, VA

Home Shopping Department Manager

Why choose us?

Are you ready to take the next step in your leadership career? Join us for an exciting opportunity as a Home Shopping Department Manager, where digital fulfillment, customer service, and operational excellence come together.

At Albertsons Companies, we are looking for team-focused managers who are passionate about people, performance, and deliver a seamless shopping experience. As a Home Shopping Department Manager, you will lead daily fulfillment operations, ensure accurate and timely order completion, and support strong customer satisfaction while driving digital sales growth. This role offers a fast-paced, hands-on environment where your work directly impacts customers and overall store success.

Bring your flavor

Building the future of food and well-being starts with a seamless digital shopping experience. Bring your passion for customer service, organization, and operational excellence to a role where you manage high-volume fulfillment operations, support your team, and ensure every customer order is accurate, on time, and handled with care.

Main responsibilities:

• Oversee all daily operations of the Home Shopping Department, ensuring timely, accurate, and customer-focused order fulfillment
• Deliver an exceptional pick-up and delivery experience while resolving customer concerns, substitutions, and refunds professionally
• Coordinate end-to-end fulfillment processes including picking, staging, dispensing, and delivery coordination (where applicable)
• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems
• Monitor key performance metrics such as order accuracy, pick rates, on-time completion, labor efficiency, and customer satisfaction
• Create and manage schedules aligned with order volume, peak demand, and productivity expectations
• Partner with department leaders to address inventory availability and out-of-stocks impacting orders
• Hire, train, coach, and develop Home Shopping associates while fostering a positive, accountable team culture
• Ensure compliance with food safety, sanitation, quality, and company operational standards

We are looking for candidates who possess the following:

Soft skills:

• Strong customer-service focus with excellent communication skills
• Effective people management, coaching, and team-building abilities
• Strong organization, time management, and problem-solving skills
• Ability to manage work in a fast-paced, high-volume environment

Competencies:

• Digital order fulfillment and pickup/delivery operations
• Labor planning, scheduling, and productivity management
• Performance metric tracking and continuous improvement
• Operational standards, food safety, and compliance execution

Knowledge:

• Retail, e-commerce, or Home Shopping operations
• Store systems, handheld technology, and fulfillment platforms

Abilities:

• Ability to review performance data and take corrective action
• Ability to train, coach, and develop associates
• Ability to lift up to 50 lbs. and work in varying temperature environments
• Travel requirements: None
• Other requirements: Flexible availability including early mornings, evenings, weekends, and holidays; reliable attendance; compliance with company safety policies and Code of Business Conduct

We also provide a variety of benefits including:

• Competitive wages paid weekly
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve