Customer Service Representative | Billing Support

Customer Service RepresentativeGood listener. Multi-tasking problem-solver. Enthusiastic communicator. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team.ResponsibilitiesCustomer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced environment alongside a great team of helpful co-workers.WHAT OUR CUSTOMER SERVICE REPS ENJOY MOSTTalking to many different types of people from across the countryAnswering inbound phone calls from customers related to billing inquiriesEmpathizing with customers while accurately addressing their billing needs and meeting our high customer service standardsEstablishing and growing professional, positive relationships with Spectrum customersCollaborating with management on customer issue escalationsRepresenting a Fortune 100 company with professionalism and courtesyWe are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you'll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you'll feel at home on our billing team.QualificationsWHAT YOU'LL BRING TO SPECTRUMRequired QualificationsEducation : High school diploma or equivalentSchedule : Ability to work a variety of schedules including nights, weekends, and holidaysLanguage : Ability to read, write, speak and understand EnglishPreferred QualificationsExperience : 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call centerTechnical Skills : MS Office, computer skills, typingSkills : Communication, organization, time management, problem-solving, efficient, multi-tasking, customer serviceAbilities : Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient