Customer Success Manager

4 days ago Be among the first 25 applicants Horizon Hospitality Associates, Inc provided pay range This range is provided by Horizon Hospitality Associates, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $48,000.00/yr - $60,000.00/yr Direct message the job poster from Horizon Hospitality Associates, Inc Client Success Manager – Luxury Vacation Rentals Based in Park City, UT Base Salary: $48,000–$60,000 + large bonus and commission Support Homeowners. Build Lasting Relationships. Deliver Exceptional Experiences. A luxury vacation rental management company known for excellence and personal service based in Park City is seeking a Client Success Manager to ensure homeowner satisfaction and retention. This is a high-impact role for a relationship-driven professional eager to grow with a trusted, premium brand. What Makes Us Different Our people. We’re a team driven by a passion for travel, exceptional service, and creating once-in-a-lifetime experiences for guests and homeowners alike. We care deeply about the homes we manage and prioritize transparency, results, and genuine connections in every homeowner relationship. About the Role As a Client Success Manager, you will be the primary point of contact for homeowners, ensuring they feel valued, informed, and confident in their partnership with us. You will support the onboarding process, proactively manage communications, and handle day-to-day questions and needs with care and efficiency. Key Responsibilities Serve as the main point of contact for a portfolio of homeowner clients Assist homeowners through the onboarding process with professionalism and warmth Proactively communicate performance updates and property care plans Troubleshoot and resolve client concerns promptly and effectively Partner with internal operations and guest services teams to ensure a seamless experience Foster trust and long-term relationships with homeowners, ensuring satisfaction and retention Contribute ideas for process improvements and client experience enhancements What We’re Looking For Experience in account management, client success, hospitality, or property management Strong communication and relationship-building skills A proactive mindset with attention to detail and follow-through Ability to problem-solve and manage multiple priorities efficiently Familiarity with vacation rental management, hospitality, or real estate is a plus A commitment to providing exceptional service in every client interaction Base Salary: $48,000–$60,000, plus bonus and commission Growth opportunities within a respected, expanding company ️ Opportunity to work in the vibrant Park City market with a team that values transparency, collaboration, and excellence Join a Team That Values People and Service If you’re passionate about hospitality, love building meaningful client relationships, and thrive in a fast-paced environment, we’d love to connect. Apply now to help shape the future of luxury vacation rental management while supporting the homeowners who trust us with their properties. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Customer Service Industries Hospitality Referrals increase your chances of interviewing at Horizon Hospitality Associates, Inc by 2x Get notified about new Customer Success Manager jobs in Park City, UT . Salt Lake City, UT $80,000.00-$90,000.00 2 months ago Customer Success Manager (Support & Retention) Salt Lake City, UT $60,000.00-$72,000.00 3 days ago Draper, UT $70,000.00-$75,000.00 1 month ago Salt Lake City, UT $20.00-$24.00 3 days ago Salt Lake City Metropolitan Area 1 week ago Salt Lake City Metropolitan Area 2 days ago Salt Lake City Metropolitan Area 1 week ago Salt Lake City Metropolitan Area 1 month ago Salt Lake City Metropolitan Area 2 weeks ago Salt Lake City, UT $69,000.00-$107,000.00 3 days ago Customer Success Manager (Account Manager) Account Manager / Customer Success Manager Member Engagement Manager, Marketing & Client Success (Remote) Salt Lake City, UT $110,000.00-$171,000.00 1 week ago Customer Success Operations & Digital Engagement Manager Salt Lake City, UT $110,000.00-$171,000.00 3 days ago Salt Lake City, UT $70,000.00-$95,000.00 1 month ago Customer Care/Warranty Service Manager - Salt Lake/Utah County Salt Lake City, UT $164,000.00-$186,000.00 1 week ago Salt Lake City Metropolitan Area 2 weeks ago Salt Lake City Metropolitan Area 4 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Horizon Hospitality Associates, Inc