Helpdesk Support Technician

Job Description

Job Description

IT Technician (Computer Consulting) - Las Vegas

About Us:
We are a Computer Consulting company based in Las Vegas, providing a broad range of IT services to our clients, from Network Design and Support to Desktop Support. We are looking for a skilled and personable IT Technician to join our team. If you have excellent troubleshooting skills, strong communication abilities, and a passion for helping clients resolve technical issues, we want to hear from you!

Job Responsibilities:

• Adhere consistently to company policies and procedures.

• Provide timely and accurate verbal and written status reports.

• Create, manage, and resolve trouble tickets effectively.

• Maintain attention to detail and excellent customer service skills.

• Communicate clearly and follow up on tasks and unresolved issues.

• Present technical information with clarity and professionalism.

• Demonstrate strong troubleshooting skills and the ability to think on your feet.

• Have reliable transportation (a must).

• Be flexible with occasional overtime and rotational On-Call schedules.

Technical Skills & Qualifications:

We are looking for candidates with experience in the following areas:

• Microsoft 365 Admin Center: Managing user accounts, permissions, and troubleshooting.

• End-User Support: Providing assistance with Microsoft Office and various Microsoft Operating Systems.

• Network Troubleshooting: Diagnosing and resolving Wide Area and Local Area Network issues.

• Routers, Firewalls, and Network Security: Configuration and troubleshooting.

• Software Troubleshooting: Working with applications such as Microsoft Office, CRM, ERP, and other software packages.

• Web-Based Technologies: Basic understanding of web technologies and coding (a plus).

• Certifications: Relevant certifications (CompTIA, Microsoft, Cisco, etc.) are preferred but not required.

Innovative Network Solutions LLC is a results-driven Managed Service Provider supporting a diverse portfolio of clients across multiple industries. We deliver proactive IT support, cybersecurity, cloud solutions, and strategic technology guidance that keeps businesses running and growing. Our team works hands-on with modern tools, real-world challenges, and decision-makers—not ticket factories. If you want exposure, responsibility, and room to grow, you’ll find it here.

Company Description

Innovative Network Solutions LLC is a results-driven Managed Service Provider supporting a diverse portfolio of clients across multiple industries. We deliver proactive IT support, cybersecurity, cloud solutions, and strategic technology guidance that keeps businesses running and growing. Our team works hands-on with modern tools, real-world challenges, and decision-makers—not ticket factories. If you want exposure, responsibility, and room to grow, you’ll find it here.