Salesforce Solution Architect - Technical (Remote)

The Salesforce Solution Architect - Technical at Growth Heroes is a key, client-facing individual who leverages their technical expertise in both declarative configuration and custom development (including Apex and Lightning Web Components) to lead high impact solutions to scale-ups and enterprises across industries such as:

• Industrial & Field service
• Life Sciences & Healthcare Equipment
• Manufacturing
• Nonprofits

This full-time, 100% remote position blends strong communication, management, and technical problem solving skills with Salesforce expertise. 

Overview

• Reports to Sr. Solution Architect & Delivery Manager 
• Start Date As soon as possible
• Hours & Pay Full-time salaried exempt 
• Location  U.S. Remote (Eastern Time working hours)

This role delivers end-to-end solutions from marketing to finance, equally comfortable with hands-on declarative configuration and advanced Flow automation as with custom development in Apex and LWC across primarily Sales Cloud, Service Cloud, and Field Service. The Solution Architect oversees development work and manages 2 developers on the team, serving as a Subject Matter Expert (SME) to triage incoming development requests to the appropriate team members. Client projects could include Experience Cloud, Data 360, Agentforce, Revenue Cloud, Manufacturing Cloud, NPSP, Conga / Doc Gen, or ETL integrations.

Weekly responsibilities include leading client check-ins, internal working sessions, project task management, delegating and reviewing work, solution architecture, and system configuration. Client projects are hands-on with small 2-3 person, committed teams providing lasting value to our clients who engage us for multiple years. This role is exclusively focused on delivery and does not involve sales proposals or contract negotiation. 

If you are passionate about delivering scalable solutions that help businesses grow, we invite you to apply.

Key responsibilities 

• Manage Projects & People (~20% of work time) Spearhead the agile deployment of Salesforce customizations, ensuring developers and administrators stay within the client's budget and project timeline. Estimate work and assign tasks with deadlines to appropriate team members. Design declarative solutions and address complex business challenges as they arise. Review QA of work from screenshots, pull requests, and Loom videos, and give feedback. Manage 2-3 client projects and 2 team members. 
• Build Solutions (~30%) Personally build parts of the design with declarative configuration or custom development. Create proofs of concept, design new patterns, and wrangle errors. Delegate follow-on work and finishing details to team members. Deploy work via Gearset. Track time on all tasks daily. Leverage various AI models through GitHub Copilot for development and document generation. Tie in various models to Salesforce for clients through or adjacent to Agentforce and AIforce functionality.
• System Architecture & Documentation (~30%) Ensure optimal system functionality through balanced design considerations, including performance, security, and data management. Responsible for core design decisions, overseeing all development work, and overseeing SQL Server and Python-based data migrations. Diagram out business processes and define data models with entity relationship diagrams. Record solutions in the business strategy & process guide. Solve integration challenges and manage secure access between systems.
• Strategic Client Consulting (~15%) Guide clients as a key advisor through the exploration and adoption of suitable Salesforce solutions. Run weekly client meetings that show the value of our work and solicit requirements using the meeting notebook template. Lead discovery sessions to map current and desired operational states. Lead the assessment and introduction of new software solutions, ensuring the best fit for client needs and strategic goals.
• Professional Development and Mentorship (~5%) Actively contribute to team development, sharing knowledge, and mentoring colleagues to foster a collaborative and innovative working environment. Conduct 1:1 meetings with direct reports. Participate in Admin Hour Presentations, Trailhead Learning Days, and other educational events and conferences. Understand the roadmap for Headless including the migration from LWC to React and Angular and exposing Salesforce data across a variety of surfaces.

Outcomes and measures of success over the next 12 months

• Design scalable technical solutions that are easy to maintain 
• Be a hands-on expert that builds themselves 
• Adhere to a weekly delivery cycle and effectively delegate tasks to project team
• Communicate design updates and solutions to client and internal team 
• Maintain business documentation in the business strategy & process guide
• Meet client’s budget and timeline according to the statement of work
• Maintain a high customer satisfaction score (CSAT)
• Record time spent on individual client tasks within the same day

Experience and certifications

Required

• 5+ years Salesforce configuration experience
• 3+ years experience leading technical implementations
• Prior project management experience
• Experience working directly with clients in a consulting environment, including leading client-facing projects
• Prior experience directly managing at least one employee
• Personal, hands-on experience writing custom Salesforce code using Apex and/or Lightning Web Components (LWC)

Required Certifications

• Sales or Service Cloud Consultant

Preferred Certifications

• Field Service Consultant 
• Revenue Cloud Consultant 
• Application Architect
• System Architect
• PD1, PD2, JS1
• Bachelor’s Degree related to Information Systems or Computer Science strongly preferred

Skills and competencies desired

• Present technical concepts to non-technical audiences using professional communication
• Demonstrate technical problem solving skills and a proactive mindset by asking questions to understand and collaboration to agree on potential solutions
• Understand business process and enterprise database design. Detail proposed solutions with ERDs, swimlanes, or network diagrams.
• Proficient configuration of Sales Cloud, Service Cloud and ideally one additional such as Experience Cloud, Revenue Cloud, Field Service, Data Cloud, or Manufacturing Cloud
• Know when to choose Flow vs. code. Confidently build advanced record-triggered Flow solutions utilizing invocable Apex or platform events. 
• Experience with finance integrations such as NetSuite, QuickBooks Online and ETL options such as Microsoft Azure Data Factory, Mulesoft, or n8n
• Hands-on experience performing org migrations and large scale data loads with tools such as the SFDMU, SF CLI, Python, or Azure SQL 
• Confident using tools such as VS Code and GitHub and comfortable debugging code
• Understand DevOps concepts and familiar with tools like Gearset or Copado

Growth Heroes is looking to fill this role with a person who aligns with our company values.

Value #1: Mastery

• Take ownership of issues, develop solutions, and “master” your tools
• Participate in 4 virtual Trailhead Learning days and attend TrailblazerDX as a team
• Leverage our Grow Plan, Strategy Guide, templates, and configuration library to deliver high quality and consistent results
• Stay up to date on the latest Salesforce feature releases and technology advances to drive strategic architecture recommendations

Value #2: Transparency

• Demonstrate respectful candor and follow through with professionalism
• Proactively discuss solution options, project updates, and prioritize new requests
• Track project time and maintain architecture documentation of work items within PM software 

Value #3: Integrity

• Safely handle sensitive client business data and provide transparent feedback and solution recommendations
• Accurately diagnose technical problems, evaluate potential resolutions, and collaborate to identify the best solution to meet the client’s needs
• Demonstrate accountability and uphold fairness with our clients and team members

Value #4: Gratifying Work

• Help businesses grow and create jobs
• Participate in impactful projects with clients who value constructive collaboration
• Be part of a flexible remote work environment with a competent, fast-paced team 

About Growth Heroes

Growth Heroes is a boutique Salesforce consulting firm with the mission of partnering with companies to optimize business processes and integrate systems through digital transformation - all with the goal of helping them scale and grow earnings. Our team specializes in integrating cross-functional business processes spanning marketing, sales, service, and finance operations. Projects are primarily focused on Sales Cloud and Service Cloud, with some exposure to Experience Cloud, Field Service, Revenue Cloud, and Manufacturing Cloud. Our team operates in a highly technical environment, utilizing tools like Gearset, VSCode, SFDX CLI, and GitHub to deliver exceptional results.

Growth Heroes won a Mira award for Digital Transformation for helping a client 7x their profits:

Growth Heroes provides 401k matching, healthcare, vision and dental benefits. We participate in 4 remote Trailhead Learning Days and attend TrailblazerDX as a team. Growth Heroes staff enjoy 5 Fridays off in the summer and are eligible to participate in 1 Service day. 

Learn more about our culture and values here: