Intake Investigator

Under the supervision of a Deputy Labor Commissioner Supervisor (Senior Deputy) or designee, conducts intake investigations and/or less complex assignments for settlement conferences or inspections. Coordinates intake workshops or clinics in order to ensure claims filed by workers are complete. Performs referrals to other units, educates the public on labor laws and applies theories in order to assess violations on the liable employers in wage claim processing. In addition, performs a wide variety of duties involving enforcement of wage and hour laws in the WCA program.


***Please ensure application is complete with detailed job descriptions/tasks performed, employment beginning and ending date information, and hours worked per week. Failure to provide this information will disqualify your application.


***If you are using education to meet one of the patterns of the minimum qualifications, please upload a copy of your degree or transcripts with your application package.

This posting may be used to fill future vacancies in accordance with 2 CCR §249.3
To be considered for this Labor Compliance Representative job opportunity, applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility. To take the exam and gain employment list eligibility, please click here to access the exam bulletin:

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click her e to visit the California Department of Human Resources (CalHR) website.

You will find additional information about the job in the Duty Statement .

Working Conditions
This position is located at:
3021 Reynolds Ranch Parkway, Suite 160
Lodi, CA 95240

High-volume fast-paced office that handles wage claims and constantly interfaces with the public.


Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• LABOR COMPLIANCE REPRESENTATIVE

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-523242


Position #(s):
400-542-9483-XXX

Working Title:
Intake Investigator


Classification:
LABOR COMPLIANCE REPRESENTATIVE $4,256.00 - $4,837.00 A
$4,392.00 - $5,233.00 B
$5,266.00 - $6,591.00 C
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.


# of Positions:
1


Work Location:
San Joaquin County


Telework:
Hybrid


Job Type:
Permanent, Full Time


Department Information The Department of Industrial Relations (DIR) was established in 1927. Its mission is to improve working conditions for California's wage earners and to advance opportunities for profitable employment in California. DIR administers and enforces laws governing wages, workplace safety and health, apprenticeship training programs, and medical care and other benefits for injured workers.


Electronic Submission of Applications preferred. Application Packages maybe submitted electronically through your CalCareer Account at Applications must be received electronically by 11:59 p.m. on or before the above final filing date.


Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.


If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the "Application Instructions" section below and ensure the following:


• Clearly indicate the Job Code #, Position Number and the Title of this position in the "Examination or Job Title(s) For Which You Are Applying" section located on the first page of your State Examination/Employment Application STD Form 678.


• Clearly indicate the basis of your eligibility (cert, transfer, reinstatement, etc.) in the "Explanations" section located on the first page of your State Examination/Employment Application STD Form 678.


• Remove and do not submit the "Equal Employment Opportunity" questionnaire (page 5) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.


• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.


The mission of the Labor Commissioner's Office is to ensure a just day's pay in every workplace in the State and to promote economic justice through robust enforcement of labor laws.

Department Website:


Special Requirements If you are using education to meet one of the patterns of the minimum qualifications, please submit a copy of your degree or transcripts with your application package.


Statement of Qualifications :
Please attach your SOQ to your application. Applications received without a SOQ will not be considered. Resumes and cover letters will not be accepted in place of a SOQ.


Instructions: No more than two pages with one-inch margins, 12 Arial font. Number and respond to each question in the order they appear in this vacancy announcement (no duplicate responses). Failure to follow the requirements will result in your application not being considered.


1. Please describe your experience assisting the public and providing customer service.
2. Please describe your experience gathering and organizing information while managing competing priorities and deadlines.


Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 7/21/2026
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).


How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:


Address for Mailing Application Packages


You may submit your application and any applicable or required documents to:


Department of Industrial Relations
Cert Mailing Address Sacramento
Attn: Human Resources/Certs Unit
1416 9th Street, 13th Floor


Sacramento , CA 95814


Address for Drop-Off Application Packages


You may drop off your application and any applicable or required documents at:


Department of Industrial Relations
Cert Drop Off Address Sacramento
Human Resources/Certs Unit
1416 9th Street, 13th Floor


Sacramento , CA 95814


08:00 AM - 04:00 PM


Required Application Package Documents


The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - Please see Special Requirements section of the posting for instructions on the Statement of Qualifications.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.


Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:


Active listening and fact-gathering in order to achieve comprehensive investigation. Questioning and clarifying skills to grasp both the facts and the areas of controversy. Good organization and time management in order to prioritize multiple assignments. Good decision-making and problem-solving skills in order to investigate cases effectively and efficiently. Critical thinking skills and application of law skills in order to analyze problems and successfully resolve claims. Good judgment in order to maintain the integrity of the decision-making process. Skill of decorum in order to engage the parties productively and with respect. Works independently and communicates effectively with fellow staff and the public while adhering to and promoting the Department's Mission, Vision, Values, and Goals.

Teamwork and Collaboration: Promotes team cooperation and encourages participation. Capable of cross functionality and working well with others on a team to achieve personal goals, team goals, and organizational goals. Takes responsibility for individual actions in order to achieve consistent results.



Benefits Benefit information can be found on the CalHR website and the CalPERS website.

Incumbents will have the opportunity to contribute in CalPers retirement, social security, and may participate additionally in both 401K and 457 deferred compensation plans. While you work hard to provide economic justice for California workers, you secure economic security for your future.



Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Department Website:
Human Resources Contact:
Certification Unit
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Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
Diversity and Inclusion Office
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California Relay Service: View phone number on click.appcast.io (TTY), View phone number on click.appcast.io (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.


Additional Information
Preference will be given to persons with State Restriction of Appointments (SROA) or Surplus status. Applicants must attach a copy of their most recently dated letter that specifies their designation as either SROA or surplus candidate as proof.


Qualified candidates must have eligibility in State employment, be in a reachable rank on an employment list for this classification, be currently in this classification, or have transfer eligibility to this classification.


If you do not hear from us in 4-6 weeks, you may assume the position has been filled by another applicant. Please note that all additional vacancies that become available may be added to this advertisement.


Please note that the Exam and Certification Online System (ECOS) does not allow you to resubmit your application once you withdraw it. If you have any updates to your online application, please contact the Personnel, Recruitment, & Hiring Unit at View phone number on click.appcast.io.


Please let us know how you heard about our position by taking this brief survey: DIR Applicant Survey


DIR Mission and Core Values
Our mission is to protect and improve the welfare and working conditions for California's wage earners and to advance opportunities for profitable employment in California. DIR is also committed to ensuring that all employers comply with labor laws in California to support a fair and thriving business environment.


Integrity - We fulfill the promise of our mission through fair, honest and ethical behavior.


Service - We are committed to responsibly serving the public and value their trust.


Respect - We treat others with dignity, courtesy and consideration.


Quality - We take pride in providing the public with accurate and timely services.


Transparency - We conduct ourselves with openness and accountability in all aspects of our work.


Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.


It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.